Job Information
Kansas Employer Facility Services Customer Support in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12927470
Job Responsibilities:
This position expects working hours generally between 8:00 am and 5:00 pm Monday through Friday but could vary slightly for off hour service orders as assigned.
- Provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients.
- Provide administrative support to the service ticket tracking for all assigned client work orders.
- Provide administrative coordination between the coordinator team and accounting department through the life cycle of all assigned clients.
- Responsible for actively processing service orders with both new and recurring.
- Support teams with the Facilities Coordinators to keep projects moving forward at all times.
- Engages vendors to meet the needs of work orders as written.
- Analyzes and determines needs of customer to decide on necessary scope of work.
- Oversees progress of work orders from inception to completion.
- Helps to resolve issues and refers significant issues to supervisor.
- Assists in collecting vendor paperwork (proposals, invoices, sign off sheets, photos, etc.) so that projects can always be moving forward.
- Reviews vendor invoices for accuracy before sending to accounting for processing.
- Ensures vendors understand scope of work and help to define details.
- Clearly communicate expectations to vendors.
- Provide outstanding customer service when answering phone calls and promptly responding to emails.
- Communicate with Corporate Contacts throughout the entire life of a work request.
- Ensure any changes to scope of work are documented and approved.
- Other duties as assigned.
Job Qualifications:
- High School Diploma or GED
- 2 years or related experience helpful
- Experience with FEXA software helpful
- Highly proficient with Microsoft Office suite
- Excellent communication and interpersonal skills
- Demonstrated high level of professionalism and organizational skills
- Coachable with willingness to learn
- Construction experience a plus
Skills/abilities
- Excellent written and verbal communications skills
- Must be able to multi-task
- Team oriented individual with initiative
- Strong accuracy and attention to detail
- Sound reasoning and decision-making skills