Job Information
City of Andover Communications Officer in Andover, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13144549
Job Summary:
Under the supervision of the Communications Director, this position is responsible for work handling communications relay for law enforcement, fire, and other emergency service units as needed. Work involves responsibility for radio, emergency and non-emergency telephone lines, KCJIS, computer, in-person, and written communications, relaying information that is both public and confidential in nature. Personnel in this position must be able to act with limited supervision. Work is reviewed by supervisor(s) through reports and observations.
ESSENTIAL FUNCTIONS OF WORK:
Answer and direct telephone calls both emergency and non-emergency in manner.\ Accurately enter information into CAD and RMS systems.\ Relay vital information to patrol officers and/or summoning the proper authority.\ Maintain accurate radio logs, telephone logs, and computerized department inventories.\ Accurately complete warrant, case and photographic files, type reports.\ Utilize state and federal telecommunications systems (NCIC/KCJIS) to send and receive teletype messages; respond to requests from authorized personnel for criminal record checks, warrants, wanted persons, etc.; check for stolen vehicles and parts; and to process criminal history records checks.\ Frequent contact with other city departments and continual contact with the general public. Assist customers at the counter by receiving/disbursing specific fees, obtaining copies of accident/incident reports and other documents.\ Perform basic clerical duties including filing, scanning, copying and faxing of documents\ Serve as the front-line operators of the Citys mass notification system.\ Monitor, update and respond to the police departments social media pages.\ Periodic checks on prisoner(s) in the holding cell and monitoring city security video.\ Completion of at least (15) hours of continuing education training annually to maintain proficiency and certifications.\ Performs other duties as required.
KNOWLEDGE, SKILLS & ABILITIES:
Some knowledge of laws, rules and regulations governing criminal activities.\ Ability to use of a computer, communication equipment and other office duties.\ Frequent problem solving includes but is not limited to citizen\'s complaints, equipment malfunction, call prioritizing\ Frequent decision making includes but is not limited to dispatching proper emergency units and classifying calls.