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This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13181189

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At KMT Waterjet, a Shape Technologies Group (SHAPE) company, were devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic ecosystem of companies including Advanced Pressure Systems (APS), Flow International, Shape Process Automation KMT Waterjet, H20 Jet, Aqua Dyne, Aquarese, Pro jet System, and TOPS. Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world.

Spanning 100 countries and a broad array of industries, SHAPE is expanding its reach through a growing number of direct and indirect channels. By partnering with our customers, we become integral to the successful design and manufacture of their next-generation products. We continually scour the globe for new, industry-leading technologies to add to our differentiated portfolio of offerings and grow our customer base. Our vision is to become the preeminent advanced process solutions partner handling the highly engineered products of tomorrow.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurance, education reimbursement, and more.

KMT Waterjet, Inc., is seeking a highly skilled Quality Engineer to join our dynamic Quality Assurance team. In this role, you will monitor performance across the Quality Management System (QMS) identifying opportunities and driving improvements in partnership with the design, operations, supply chain, customer services organizations, and external providers of products and services. You will report to the Director of Quality and collaborate closely with other departments to maintain seamless operations.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude but are not limited to the following:

• Manage the intake, clarification, assignment, and closure of all customer and/or field personnel-reported problems.
  • Run daily meetings ensuring incoming issues are clarified and assigned to responsible functions.
  • Work with cross-functional representatives ensuring issues are moving through the problem response workflow or are escalated when progress is insufficient.
  • Provide investigation and problem-solving assistance wherever needed.
  • Publish weekly management indicators on the performance of the customer action tracking system (CATS) highlighting problem areas where intervention, escalation, or additional resources are needed.
• Develop Key Performance Indicators (KPIs) for business processes that deal with in-process quality data, non-conforming material, customer returns, and any other process that identifies quality problems or potential problems.
  • Apply data analysis methods to interpret problems accurately and identify the right opportunities.
  • Conduct causal analysis, alone or with stakeholders, and drive targeted corrective action.
• Work with third-party suppliers, including logistics fulfillment centers, to develop or improve KPIs and drive Corrective and Preventive Actions for externally provided products and services.
• Maintains a documented QMS that dynamically changes with business needs and business processes and remains compliant with certified standards (ISO 9001, AS 9100).
  • Ensures procedures reflect actual work practices that conform to requirements.
  • Conducts QMS audits (internally and with external providers of products and services) and drives resolution of identified non-conformances.
  • Assess the effectiveness of quality system elements to continuously improve to meet quality objectives.
• Otherdutiesas assigned.

Regular and predictable attendance is an essential function of this position.