Job Information
Shape Technologies Group Technical Service Representative in Baxter Springs, Kansas
Description
At KMT Waterjet, a Shape Technologies Group (SHAPE) company, we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic ecosystem of companies including Advanced Pressure Systems (APS), Flow International, Shape Process Automation, KMT Waterjet, H20 Jet, Aqua Dyne, Aquarese, Pro jet System, and TOPS. Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world.
Spanning 100 countries and a broad array of industries, SHAPE is expanding its reach through a growing number of direct and indirect channels. By partnering with our customers, we become integral to the successful design and manufacture of their next-generation products. We continually scour the globe for new, industry-leading technologies to add to our differentiated portfolio of offerings and grow our customer base. Our vision is to become the preeminent advanced process solutions partner handling the highly engineered products of tomorrow.
What We Offer.
In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurance, education reimbursement, and more.
Job Description:
The Technical Service Representative will deliver top-tier field service, installation, and support for waterjet units, providing technical assistance via phone and email. Responsibilities include preventive maintenance, troubleshooting, repairs, and field training for high-pressure intensifiers and ancillary equipment. Light office work such as accurate record-keeping, basic computer tasks, and effective organizational skills are also required.
Major Duties and Responsibilities:
Provide troubleshooting and repair services for waterjet equipment at customer sites and remotely.
Respond to customer inquiries in person, via phone, and by email.
Deliver comprehensive training on the safe operation, maintenance, and troubleshooting of waterjet equipment.
Document customer interactions and field service activities thoroughly.
Collaborate in the development of new products and technologies by providing customer feedback.
Serve as a liaison between the Engineering and Sales departments, sharing insights from the field.
Process warranty claims and requests for replacement parts in accordance with company policies.
Assist other service technicians in their territories with troubleshooting and repairs.
Travel up to 70% of the time, often with short notice, to provide on-site customer support.
Provide remote phone support and assistance to customers when not traveling.
Other duties as assigned
Knowledge, Skills, and Abilities:
Strong mechanical skills with demonstrated expertise in electrical and hydraulic systems.
Proficiency in troubleshooting and adapting to new ideas and technologies.
Excellent communication, organizational, and interpersonal skills.
Ability to maintain a positive attitude, show initiative, and resolve conflicts effectively.
Familiarity with Microsoft Office applications (Excel, Word, PowerPoint) and Adobe.
Basic computer skills, with the ability to type 40+ words per minute.
Strong verbal and written communication skills.
Education/Experience and/or Training:
Minimum of a two-year technical degree or equivalent experience; a B.S. in Mechanical or Electrical Engineering is preferred.
Field experience in troubleshooting and repairing mechanical and hydraulic systems is highly desirable.
While performing the duties of this job, the employee must be capable of standing bending, kneeling, and crouching for extended periods. Ability to lift, carry, and move items weighing up to 50+ pounds. Visual acuity and hearing sufficient for diagnosing mechanical and electrical issues. Adaptability to work in varying climate conditions, including both cold and hot environments. Ability to travel extensively (up to 70%), which may include driving or flying to customer locations, often on short notice.
Qualifications
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals