Job Information
Ideatek Telecom, LLC Customer Service Dispatcher in Buhler, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13120575
Key Responsibilities (not limited to):
Scheduling Excellence:
- Coordinate and schedule fiber and wireless dispatches, optimizing technician time and customer satisfaction.
- Proactively identify and resolve scheduling conflicts.
- Adapt to changing priorities and urgent requests.
Operational Support:
- Collaborate with the Operations team to reschedule or update installations as needed.
- Manage technician time allocations to maximize efficiency.
- Coordinate with leads to address capacity constraints and fill scheduling gaps.
Customer Focus:
- Respond promptly to customer inquiries and dispatch update requests.
- Communicate effectively with customers to provide accurate information and resolve issues.
Cross-Functional Collaboration:
- Work closely with Operations, Sales, and Construction teams to ensure seamless coordination.
- Partner with other departments to streamline processes and improve overall efficiency.
Preferences:
- Previous dispatching experience preferred.
- Prior experience in telecommunications