Kansas Works Veterans Jobs

SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS JOB TITLE:PC Support II REQUISITION ID:INF00CL DEPARTMENT:Information Security – Topeka Operations Center, F&M Service Center, Wichita Operations Center, or Wichita Service Center LOCATION:Topeka, KS Kansas City, MO Wichita, KS PAY RANGE:$49,700 - $62,100 Scheduled Work Hours:Monday - Friday, 7:00 a.m. - 4:00 p.m. with some flexibility, and opportunities for OT. There may be opportunities for remote work, but primary work will be performed on-site. Summary of Primary Duties and Responsibilities: * The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools. *Duties and Responsibilities: • Install, configure, and maintain hardware and software components on company devices. • Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone). • Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges. • Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications. • Respond to and prioritize support requests based on urgency and impact on business operations. • Troubleshoot network connectivity and printer-related issues. • Maintain accurate records of hardware inventory. • Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues. • Contribute to the development of documentation and guides for common technical procedures. • Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system. • Stay current with industry trends and advancements in workstation technology. • Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.

Education and Experience Requirements: • High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred. • Proven experience (2 years) as a workstation support technician or in a similar technical support role.

Skills, Knowledge, and Abilities Required: • Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment. • Communicate effectively with both technical and non-technical users, providing clear instructions and assistance. • Strong knowledge of operating systems, productivity software, and office applications. • Familiarity with DNS, Active Directory (what it does and how it works), and VPN. • Excellent communication skills, both verbal and written, with a customer-oriented approach. • Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment. • Strong problem-solving skills and the ability to think critically under pressure. • Adept at working independently as well as collaboratively within a team. • Relevant certifications (e.g., CompTIA A , Microsoft Certified Desktop Support Technician) are a plus. • Prior customer service experience including face to face and via phone. • Candidate must have valid state issued driver’s license. If required to travel, they will drive an Evergy vehicle. • Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.

*Licenses, Certifications, Bonding, and/or Testing Required: *None

*Working Conditions: * • Primarily office-based, with on-site visits to different departments and locations. • May require occasional after-hours or weekend support for critical issues or planned system maintenance. • Extensive driving to sites within Evergy service area (in a Evergy provided vehicle). • Requires the ability to lift and carry computer equipment and peripherals weighing up to 70 pounds. • Must be comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.

Evergy has a clear mission – To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. So, our goal is to be a diverse workforce that is representative of the communities we serve. We are committed to celebrating diversity and building a team where everyone – regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status – has a voice and can bring their best every day. We know that the more diverse and inclusive we are, the better we will be. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Job: *Information Technology

Title: PC Support II

Location: null

Requisition ID: INF00CL