Job Information
Kansas Employer Front Desk 1 in Chanute, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13105761
We are seeking a friendly, service-oriented Front Desk Associate to join our team. In this role, you will be the first point of contact for our guests, responsible for creating a welcoming and exceptional experience from check-in to check-out. Youll handle guest inquiries, reservations, and payments while maintaining a high standard of professionalism and hospitality.
Key Responsibilities:
Greet guests warmly upon arrival, check them in and out efficiently, and provide information about hotel amenities and services\ Manage phone calls and email inquiries, addressing guest needs or redirecting as appropriate\ Process reservations, cancellations, and adjustments accurately\ Maintain knowledge of room rates, availability, special offers, and promotions to assist guests in booking their stay\ Handle guest payments, ensuring accurate billing and maintaining cash drawer records\ Address guest complaints or issues, providing timely resolutions or escalating to management when necessary\ Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction\ Maintain a clean and organized front desk area to project a welcoming atmosphere\ Adhere to hotel policies, procedures, and standards for guest safety and satisfaction\ Assist in other administrative or guest service tasks as needed