Randstad Overnight Customer Support Specialist in Edgerton, Kansas

Overnight Customer Support Specialist

job details:

  • location:Edgerton, KS

  • salary:$13.50 per hour

  • date posted:Friday, November 9, 2018

  • experience:Entry Level

  • job type:Temporary

  • reference:S_703780

  • questions:kat.kovacich@randstadusa.com913-491-0944

job description

Overnight Customer Support Specialist

Randstad's Office & Administration Division is actively looking to fill a Customer Service Chat Specialist for one of our customers, a company located in Overland Park, KS. This position offers a very laid back environment answering mostly chat and email inquiries for customers regarding products and services.

The position would be a 3 month long contract position. This position may open the opportunity to transition on permanently but would heavily rely on attendance, performance, and the client having a permanent opening. The primary responsibilities of this position include processing customer requests, answering phones and additional customer support responsibilities. The pay for this position is $13.50/hr. The hours would be OVERNIGHT Monday through Friday from 10 pm to 6:00 am. Training hours would be Monday through Friday 9 am to 6 pm.

Working hours: 10:00 PM - 8:00 AM

Skills:

Primary Responsibilities of this position include:

--Duties may include maintaining ongoing relationships, providing support and resolving problems for customers

--Take inbound chats from customers dealing with customer service questions

--Assist in processing the necessary paperwork needed

--Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads.

--Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents.

--Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads.

--Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents.

Position Requirements:

--Ability to work OVERNIGHT SHIFT

--Must be able to type ABOVE 45+ words per minute.

--Computer navigation must be ABOVE 90%+.

--6 months call center/chat support experience

--Strong analytical, problem solving, basic research and time management skills.

--Detailed documentation and accurate records maintenance.

Education:

High School

Experience:

Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.