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Swift Transportation Terminal Driver Support Specialist in Edwardsville, Kansas

Primary Purpose and Essential Functions: Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.

  • Respond to drivers needs and questions regarding schedule, loads, paperwork etc.

  • Immediately escalate calls for emergency situations involving law enforcement and/or driver compliance.

  • Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.

  • Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.

  • Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.

  • Hand off appropriate information to next shift.

  • Promote driver safety at all times.

  • Provide operational and/or administrative support to terminal leadership as necessary.

  • Proactively work to assist others in achieving the organization's objective.

  • Skills: Must have strong communication skills. Must be able to work in high pressure situations. Must possess strong problem solving skills. Must be self-motivated. Must be detail-orientated.

  • Education: High School Diploma or equivalent required.

  • Experience Required: Previous related experience in call center and/or transportation operations preferred.

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