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The University of Kansas Health System Communication Center Rep- Part-tme; Variabe Shifts in Hays, Kansas

Under the supervision of the communication center supervisor, the representative independently performs the following duties: manages and maintains switchboard and phone coverage functions, responsible for overhead and on call staff, and manages emergency maintenance panels; serves as a team player in all areas of Hays Medical Center and represents a positive role model for other associates.

Essential Functions:

  • Answers phones, screens and directs callers to appropriate individual/department; provides community services offered, in-house directory assistance and medical center information; and provides phone coverage for other departments.

  • Monitors code blue panel for alarm; and pages overhead announcements, codes and on call staff.

  • Monitors generator panels, fire alarm, and security alarms; and notifies appropriate area or persons for alarm.

  • 800 MHZ Radio scheduling and testing

  • On Call schedules

  • Helps with Assisted Parking as needed

HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria:

Primary – required (routine) to do the job;

Secondary – required for the job, but mostly be exception; and

None – no approved access

Description of Information


Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion


Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates


Clinical Information (information that describes a patient’s health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical


Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes


Education/Experience: High school graduate or equivalent preferred; switchboard experience preferred; basic computer knowledge required.

Certificates and Licenses: additional certification may be required and specific information and the timeframe in which such certification must be attained will be provided by the department director/manager/supervisor at time of hire/transfer into department.

Requisition ID: 2020-26930

Display Department Title: Communciation Center

External Company Name: The University of Kansas Health System

Street: 2220 Canterbury Dr.