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The University of Kansas Health System Customer Care Representative- Acute Care Unit (PRN; 3p-11p) in Hays, Kansas

Position Summary: The Health unit coordinator performs a variety of clerical duties associated with patient care unit operations. The safety technician must meet hospital competence in video monitoring; assumes responsibility for initiating video monitoring and use of virtual bedrails; uses alarm parameters correctly; identifies and notifies responsible RN of emergency and nonemergency safety events.

Essential Functions:

  • Maintains patient charts and profiles by assembling, processing, documenting and auditing.

  • Provides clerical support to the unit with the use of office equipment including telephone, computer, call light system, instant messaging services, wireless communication, pneumatic tube station and intercom.

  • Prepares medical records and forms including consents, permits and order sets.

  • Assists with daily staffing by utilizing the electronic staffing system.

  • Responsible for maintaining unit’s inventory of supplies and equipment by ordering, receiving, distributing, sorting and preparing reports related to supplies/equipment.

  • Greets, directs and informs customers/patients of hospital services; and assists with inquiries concerning community services

  • Serves as a customer service liaison between patients and other healthcare members (internal and external).

HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria:

Primary – required (routine) to do the job;

Secondary – required for the job, but mostly be exception; and

None – no approved access

Description of InformationLevel

Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, ReligionPrimary

Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment RatesNone

Clinical Information (information that describes a patient’s health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and PhysicalSecondary

Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes

Education/Experience: High school graduate or equivalent preferred. Preferred courses in medical terminology, business communication and computers. Preferred six months of medical center experience. Ability to type and manage stress through effective communication and multi tasking. Ability to deal understandingly and tactfully with ill patients and their families; ability to maintain working relationships with Associates.

Certificates and Licenses: BLS certification required or must complete BLS certification with in the first two weeks of employment; National Association of Health Unit Coordinators preferred.

Requisition ID: 2020-24766

Display Department Title: Acute Care Unit

External Company Name: The University of Kansas Health System

Street: 2220 Canterbury Dr.

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