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Highmark Health Readiness and Change Analyst in Home, Kansas

Company :

Highmark Health

Job Description :

JOB SUMMARY

This job supports the change management aspects of key initiatives for the Organization. The incumbent plays different potential roles on a given project, to include elements of engagement activity planning and preparation, problem-solving, communications planning, implementation activities, and project planning. The incumbent plays a supporting role in the development and execution of the change management/readiness & adoption strategy for given initiatives. Works on multiple projects and get exposure to all parts of the Organization. Supports and implements the Readiness & Adoption engagement strategy for cross-functional, enterprise, and transformation projects. Ensures seamless execution of R&A related activities across the organization by applying methodologies, tools, assessments and stakeholder analyses. Provides coaching on R&A and guidance within the organization. Utilizes best practices while learning and growing with each project implemented. Works with cross functional teams throughout the organization to implement change to both internal and external facing customers. The incumbent focus on people-related tasks, enabling teams to launch key initiatives successfully, adopt it widely and realize business value.

ESSENTIAL RESPONSIBILITIES

Engagement Planning and Execution

  • ​Execute on assessment strategies according to the Adoption Timeline.

  • Follows R&A methodology and approach focused on driving value and outcomes. This role is responsible for supporting the senior consultant and business leader in designing the engagement plan for the change. Engages with others in such a way that leads others to adoption with ease. Assesses along the way and adjusts the plan to account for progress to adoption.

  • Analyzes outcomes and identifies problems for escalation.

  • Problem solves and identifies solutions.

  • Forward thinking.Always thinking one step ahead and planning for the next step while executing on the current step.

  • Execute activities to identify and analyze the ecosystem to inform engagement planning.

  • Anticipate internal and/or external business challenges and resistance to change; define and execute strategies to minimize risk and business disruption.

  • Conduct detailed impact assessment to document all impacts of process or tool change to determine user support and resistance.

  • Implement holistic change management strategy to drive adoption, including engagement/communication plans, training and development plans and measurement of readiness post go-live.

  • Assist in the implementation of transformation strategies.This includes organizational change and impact assessments, driving leadership stakeholder and employee engagement and delivering effective internal and external communications.

Consulting

  • Inform business leaders on the value proposition for R&A.

  • Facilitate R&A workshops and training for change-related teams/business support needs.

  • Consult with business on R&A needs specific to projects they are leading.

  • Assess the need and plan for change management and readiness activities.

Supporting Methodology

  • Continuously improves R&A approach, tools and resources as growing capabilities to effectively lead change and providing change support on related projects where needed.

  • Develops and curates content for online self-services. Plans and develops events, such as networking and training sessions.

Other duties as assigned or requested.

EDUCATION

Required

  • Bachelor's Degree in Organizational Behavior/Organizational Change Studies, Business Administration/Management, Human Resources Management or related field

Substitutions

  • 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

  • Master's Degree in Organizational Behavior/Organizational Change Studies, Business Administration/Management or Human Resources Management

EXPERIENCE

Required

  • 3 years with Change management

To Include:

  • 1 year of Consulting

  • 1 year of Project management

  • 1 year of Communications

Preferred

  • 1 year in Healthcare or related industry

LICENSES or CERTIFICATIONS

Required

  • None

Preferred

  • None

SKILLS

  • Analytical and Logical Reasoning/Thinking

  • Organizational Change Management

  • Project Management

  • Group and/or training facilitation experience

  • Strong communication and interpersonal skills

  • Relationship-builder with Unsurpassed Interpersonal Skills

  • Proven experience influencing others and building strong internal relationships

  • Proven experience interacting with senior and executive leadership.

  • Experience designing and delivering presentations to leaders and groups of various sizes

  • Strong problem solving, decision making, risk management and negotiation skills

  • Natural curiosity and desire to learn/know more

  • Ability to work independently; able to successfully operate in areas of uncertainty and ambiguity; self-starter and quick learner; calm and efficient under pressure

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Constantly

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J197320

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