Kansas Works Veterans Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12889630

Job Description:**

Our company is growing rapidly and seeking a creative, detail-oriented service manager to join our service operations department at Pools Plus. We offer a positive work culture that promotes collaboration and innovation.

As a service manager, you will be responsible for the smooth operations of our service department for a heightened level of customer satisfaction. This includes leading a team of service professionals to deliver outstanding service experiences while optimizing efficiency and productivity. You will also manage service contracts, track performance metrics, and handle all requests within the deadline.

It is essential that you have a strategic mindset, leadership skills and an enthusiasm to deliver smooth customer experiences, we look forward to reviewing your application.

Duties & Responsibilities:

• Leading and managing the service department.
• Building and maintaining solid customer relationships.
• Developing and implementing service strategies to enhance customer experience and meet service objectives.
• Hiring, training and mentoring service staff, promoting a high-performance culture and professional development.
• Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture withing the service team, emphasizing empathy, professionalism and effective problem-solving.
• Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
• Stay updated on industry trends, best practices, and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.

Qualifications and Skills:

• 2+ years of experience in service management or a related role, with knowledge of service management principles, processes, and best practices.
• Demonstrated success in customer service, handling complaints, budget management and effective marketing tactics.
• Proficiency in customer relationship management tools and software for tracking and monitoring service performance.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
• Detail-oriented with a high level of accuracy in data analysis and reporting.
• Strong leadership and people management skills.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Benefits include:

• Competitive wages, overtime, commissions, and incentive programs available.
• Paid holidays.
• Paid vacations.
• Retirement plan matching.
• Pay and bonuses are based on experience and job performance.