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Textron Member Service Representative - Skyward Credit Union (Independence) in Independence, Kansas

Member Service Representative - Skyward Credit Union (Independence)



Accurately and efficiently process transactions such as customer deposits and cashing checks. Assist members with inquiries and/or problem resolution in a professional and composed manner and escalate to manager as appropriate. Ability to open basic accounts without supervision and process loan applications. Increase the brand value of Skyward Credit Union to its membership by offering financials solutions to existing members.


  1. Inform and educate members on how to conduct simple transactions through self-service technologies

  2. Follow established policies, procedures and guidelines to protect both our members and Skyward Credit Union

  3. Listen carefully and connect with members to understand their top financial priorities and to uncover products and solutions that will benefit them

  4. High level of confidentiality required due to level of position

  5. Perform other duties as assigned

  6. Working in a team environment

  7. Ability to open certificates, savings, checking and IRA accounts with no supervision

  8. Perform opening and closing duties

  9. Process garnishments and tax levies

  10. Process wires

  11. Assist in gathering information to file government mandated forms such as Currency Transaction reports or Suspicious Activity reports.

Take your career higher at Textron Aviation.

  • Competitive starting salaries with growth potential

  • Health benefits beginning day one

  • Tuition assistance and continuing education programs

  • 12-paid holidays a year

  • Paid parental leave options

A new career awaits.



High school graduate or GED required; some college preferred

Minimum 1 year customer service experience in financial services (Experience with Skyward preferred), retail sales or a goal-oriented environment


  • Ability to respond and assist customers with inquiries and/or problem resolution

  • Ability to work effectively as a team member

  • Ability to identify customer financial needs, goals and objectives; comfortable asking customers about their personal finances

  • Ability to sell customers on meeting with a sales associate to learn about products/services

  • Strong communication skills (including verbal and non-verbal) and active listening skills

  • Careful attention to detail and time management

  • Proficiency in basic computer skill

  • Strong understanding of NCUA insurance coverage

  • Clear understanding of Skyward Credit Union products and services

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Finance/Accounting

Primary Location US-Kansas-Independence

Recruiting Company Textron Aviation

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 297489