Kansas Works Veterans Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13164505

Req ID: 59993

Locations: Junction City, Kansas

Address: 3210 South US Hwy 77

Department: Supply Chain

FLSA Status: Exempt

Position Type: Regular Full-Time

Brand: Foot Locker

Mall: Distribution Center - Junction City

Job Description

Overview

THIS ROLE IS NOT REMOTE

As Quality Assurance Manager, this position provides leadership and direction for North America Supply Chain quality assurance teams, by developing and maintaining all policies & procedures for operations to adhere to as the center of excellence.

Responsibilities

• Develop, implement, and own all quality assurance policies, procedures, and expectations across the entire DC network to ensure standards are in alignment with all of our key vendors (such as Nike, Addidas, Puma, New Balance, and Converse).
• Develop and standardize inventory quality assurance to improve customer product satisfaction scores as well as protect the Footlocker brand.
• Own setting North American KPIs for quality assurance and support each sites QA/IC operations managers to ensure they are achieving expectations.
• Analyze quality data and trends to identify opportunities for process improvement & cost reductions within our incoming inspection and product return processes.
• Lead quality audits at each facility to validate each site is adhering to established procedures.
• Own communication to vendor relations team to provide consistent feedback to vendors to continue to improve product quality for retail stores.
• Partner with finance to develop a total cost of quality to include rework, scrap, return to vendor and any other cost related to non-conforming product to provide reporting up to the Vice President of Supply Chain Operations.
• Collaborate with cross function teams to drive a significant improvement in total cost of quality and customer satisfaction scores for e-commerce orders.
• Benchmarks with other best-in-class retailers and innovates strategy and technologies to drive continuous improvement.
• Direct oversight of various quality assurance programs essential to supply chain.
• Drive proactive change management to all levels of the team impacted by process change.
• Role model behaviors aligned to a value based, customer-centric, high performing culture with an emphasis on embracing our competencies and delivering with subject matter expertise.
• Other duties as assigned.