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GeoSearch, Inc. Customer Support Manager (LiDAR) in Kansas City, Kansas

Customer Support Manager (LiDAR)

GeoSearch, Inc.


January 26, 2023


Kansas City, KS

Job Type

  • Full-time


  • Mid-Level (5-10 years)


The ideal location for this role is in Kansas City, however, remote work will be considered for highly qualified candidates.

The customer service department interacts professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service manager to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.


  • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency

  • Identify and address customer needs, with a goal of total satisfaction

  • Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers

  • Meet customer-service department sales targets, generating leads when opportunities arise

  • Follow company guidelines and procedures for communications with minimal supervision

  • Recommend improvements to company processes for efficiency


  • Build expert, dynamic knowledge of the company’s products and services

  • Conduct research with available resources to satisfy customer inquiries

  • Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships

  • Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties

  • Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell

  • Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required Qualifications:

  • Experience with industry-standard LiDAR and GIS software packages including TerraScan, TerraModeler, TerraMatch, TerraPhoto, DJI Terra, AgiSoft Metashape, RedCatch, Global Mapper, MicroStation, and ArcGIS is preferred

  • Familiarity with point cloud and orthophoto production workflows

  • Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience

  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

  • Able to multitask, prioritize, and manage time efficiently

  • Excellent verbal and written communication skills

  • Previous experience in customer support, client services, sales, or a related field

  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software