Job Information
Penn National Gaming EVS/Housekeeping Shift Manager in Kansas City, Kansas
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
Manage the work processes or procedures of team members and supervisors.
Responsible and accountable for the overall cleanliness and guest service standards.
Responsible for overseeing department and shift specific training.
Responsible for ensuring that keys and equipment are accurately checked out/in ensuring all items clean and ready for next user.
Serve as EVS liaison in committee meetings and can lead when requested.
Managing overtime to ensure that it is scheduled, monitored, communicated and approved by the manager.
Use two-way radios and maintain professional radio etiquette at all times. - Approval of Team Member payroll hours daily by each applicable shift.
Compile information, complete and submit reports to authorized management or Accounting as required.
Perform other job related and compatible duties as assigned.
Establish methods, procedures and safety guidelines required to maintain desired standards and monitor results through inspection and makes changes if necessary to maintain end result.
Provide necessary staffing, materials and training for day to day operation.
Counsel, guide and train personnel in the proper performance of their duties.
Prepare and coordinate the periodic performance reviews of assigned personnel.
Recommends changes for assigned personnel, including hiring, promotion, reassignment, and separation.
Approve PTO and recommend leave of absence where necessary.
Develop, counsel, guide and instruct supervisory and line level staff for personal and professional growth and development.
Comply and report information on EVS activities and expenses.
Interview and make recommendations regarding hiring new team members.
Conduct individual or group pre-shift meetings or roundtable meetings with team members and provide positive feedback.
Provide for the safety of team members by attending safety meetings, identifying safety issues, and correcting and maintaining department MSDS book.
Make determinations regarding types of materials, supplies, or tools to be used.
Supervise and manage attendance and time records of team members and/or supervisors. - Protect and preserve assets of the company.
Understand and adhere to all bargaining unit agreements.
Meet appearance and grooming requirements.
Understand and adhere to disciplinary policies including but not limited to counseling team members and supervisors and the use of progressive discipline.
Must adhere to regulatory, department and company policies.
Perform all job duties in a safe and responsible manner.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience
Three years supervisory experience preferred
Two to three years in progressively responsible cleaning operations position preferred
Must be proficient in Microsoft applications
Proven guest service skills and experience
Excellent oral and written communication skills
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
Starting at $47,474 annually, based on experience
Job/Display ID: 2023-106935
External Company URL: http://www.pennentertainment.com/
Street: 777 Hollywood Casino Boulevard