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Penn National Gaming Facilities Shift Manager in Kansas City, Kansas

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Customer Service to all guests and team members.

  • Directly manage the facilities operations.

  • Supervise Facility team members including interviewing, selecting, hiring, orientation, training, disciplines, and payroll including the management of attendance and time records.

  • Supervise the work processes and procedures of team members including the assignment of tasks or apportionment of work to be done by team members including installation, repair, maintenance or replacement of electrical systems, heaters, plumbing, sinks, dishwashers, drains, carpentry, painting, furniture repair, landscaping, warehousing and storage, engine repair, snow removal and all job functions or duties of all Facilities team members.

  • Coordinate staff and schedule special functions or promotions or projects including coordination and communication with other involved departments and preparation of any and all necessary documentation.

  • Develop and implement departmental training programs, measurable performance evaluations and programs to reward and recognize performance of team members.

  • Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions and transfers.

  • Promote policies, procedures and processes to increase revenue and effectively manage expenses while protecting and preserving the assets of the company.

  • Compile information, complete and submit reports to authorized management or Accounting as required.

  • Complete regular and periodic verification processes for the proper accounting of revenues, expenses and inventory.

  • Review and analyze departmental staffing needs and make recommendations for adjusting working schedules of team members to promote effective labor cost control while providing quality products and service.

  • Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business trends and practices.

  • Facilitate daily pre-shift meetings and disseminate information to team members.

  • Administer disciplinary actions, propose corrective action, and monitor post-disciplinary performance of team members.

  • Negotiate with vendors for supplies, machinery, parts and services as needed.

  • Maintain strict confidentiality in all departmental or company matters.

  • Gather information for long and short term planning to assist the Facilities Manager in budget planning.

  • Drive and safely use company vehicles and equipment.

  • Practice excellent customer service skills at all times to include, but not limited to, addressing customers’, vendors’, suppliers’ and team members’ needs courteously, promptly, and professionally.

  • Meet all departmental or company project and assignment requirements and deadlines.

  • Develop, attend or provide training as needed or required including but not limited to sanitation, and safety.

  • Provide for the safety of team members including keeping areas clean and free of safety hazards, debris and litter. Meet department uniform, appearance and grooming requirements.

  • Must adhere to regulatory, department and company policies.

  • Perform all job duties in a safe and responsible manner.

  • Perform other job related and compatible duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor's degree from an accredited four-year college or university; or equivalent combination of education and experience

  • One or more years’ experience in facilities, and project management

  • Must be proficient in Microsoft applications

  • Ability to understand and analyze Budget & P&L Statements

  • Managerial and critical thinking skills

  • Excellent employee relations skills

  • Ability to respond appropriately in emergency situations

  • Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier


Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,

Possess ability to operate an adding machine and have basic computer skills.


Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Employee must be able to qualify for licenses and permits required by federal, state and local regulations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employee will be exposed to an environment containing unrestricted second hand tobacco smoke.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

Starting from $55,000 annually based on experience

Job/Display ID: 2023-108241

External Company URL: http://www.pennentertainment.com/

Street: 777 Hollywood Casino Boulevard