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ManpowerGroup Field Technical Spt Cons II in Kansas City, Kansas

Experis IT ManpowerGroup has partnered with a leading Information Technology organization in the Olathe, KS area for a Contract Field Technical Spt Cons 2 role to assist their team. This is an on-site role.

Industry: Information Technology

Title: Field Technical Spt Cons 2

Location: ONSITE– ( Olathe, KS )

Duration: 6 months (Contract)

Pay range: $22-24 per hour.

Job Description

• Work onsite at customer property (not remotely unless told otherwise)

• Represent HPI interests and be liaison with local customer management team

o Report customer dissatisfaction to Client Mgr (CM) and HP account team

o Attend account calls as directed and provide feedback on activities

• Proactive monitoring of customer’s printer fleet utilizing WJA, FMA and other tools

• Assist end user with device functionality

• Perform initial trouble shooting

• Perform maintenance on devices as directed by CM

• Coordinate with HP Support when service is required

• Ensure adequate consumables are available at customer sites (including toner delivery/installation)

• Assist with device(s) deployment/replacement as directed

• Track usage/activities at customer sites to better understand their needs

• Assist with the collection of usage pages per devices as needed

• Miscellaneous duties as directed by CM and account team

• Manage designated toner/parts storage

• Break/fix services for supported print devices as requested by Customer (ex: Glass Cleanings, Fuser Replacement, Waste Toner Collection, Transfer Kits, Roller Cleaning & Replacements, Jam Clearing, Maint Kit Replacement, Tray Adjustments, Drum Replacements, ADF Cleaning, Print Quality Issues)

OSA Individual Responsibilities:

• Provide Cell Phone for communication

• Provide Vehicle for transportation to surrounding customer facilities

• Proper Dress Code: Khaki/Slacks/Collared Shirt/Comfortable Walking Shoes

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.