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TEKsystems Helpdesk - Support Services Tech 2 in Kansas City, Kansas


General Purpose

Provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects.

Job Duties and Responsibilities:

Perform troubleshooting and repairs of Windows 10 as well as some Apple products.

Perform troubleshooting on Network Printer and Multifunctional Devices as well as Home Office Printers.

Perform troubleshooting and have a working knowledge of Office365.

Knowledge of accessing systems remotely via remote tools such as Teamviewer

Perform troubleshooting on remote VPN connectivity

Perform troubleshooting on network drive access

Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.

Perform troubleshooting on mobile devices, iPhone/iPad and Android.

Work daily with internal customers via phone, and email, with the occasional walk ups.

Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system.

Maintain positive, professional attitude always.

Other duties may be assigned as required.

• Is there a designated shift? Training the shift will be 7-4. When on call the shift is 10-7. Otherwise I need someone that can work within any of our shifts between 7am to 7pm.

• Are there particular Covid policies that need to be followed or vaccination requirements? Not at this time. But depending on the CDC recommendations those can change


Support, Active directory, Windows 10, Help desk, Customer service, Sccm, Office 365, Servicenow, Outlook, remote support, remote troubleshooting, troubleshooting, o365, technical support, Mac support, network printer support, mobile devices, Windows 10 support

Additional Skills & Qualifications:

O365 Support

Windows 10

End User Troubleshooting

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.