Otis Elevator Company Open Order Sales Specialist – Kansas City, MO in Kansas City, Kansas
United States of America
OT517: TMK - KANSAS CITY, KS 1100 West Cambridge Circle Dr, Kansas City, KS, 66103 USA
Otis Elevator Company is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!
Open Order Business: Open Order is defined at Otis as all items that are billable outside the scope of the existing customer’s service agreement. This typically encompasses (on most service accounts): requests for service that are non-equipment related (misuse / abuse / acts of god), request for service outside of normal business hours, aesthetics / finish upgrades, upgrades of existing equipment relating to reliability or safety, or the sale of upgrades relating to obsolete items.
Prospect Existing Accounts for OO Opportunities. (requires being out visiting accounts three full days each week)
Manage OO Collection to Process Hard Stops, Implement OO Collection Process Guide, & Managing All OO AR
Ensure that OO AR (Accounts Receivable) Does Not Exceed 15% Over 90 Days
Consult with Customers on Upgrades Relating to Enhancing Safety or Reliability
Survey Existing Accounts for Obsolescence – Propose, Educate, and Consult with Customer
Responsible for Independent Site Surveying of Elevator Equipment
Responsible for Completion of All Safety Modules for Outside Service Supervisors
Ensure That All Mechanic’s Leads are Proposed within 10 Business Days
Required to Utilize OO Lead Pronto Forms for Site Generated Leads
Process All Open Order Sales per Awarding Protocol and Systems
Utilization of Otis Sales & Activity Tracking Systems (CRM)
Attends Daily Callback Meetings Every Morning
Attends Weekly Open Order Business Review Meetings
Participates and Leads Weekly OO SIP Meetings
Follows-Up on OO Proposals Until Formally Dispositioned
Coaches Retention Reps, Outside Supers, & Service Mechanics on How to Identify OO Opportunities, Submit OO Pronto Leads, and Consults with Customer.
Experience / Qualifications:
1-2 years of relevant experience is ideal
Proven track record selling and negotiating service contracts
Excellent customer service skills to effectively communicate with customers and colleagues
Patience, persistence, and persuasiveness
Comfortability with cold-calling current and future customers with OO opportunities
Excellent organizational, typing and communications skills
Education / Work Experience: Bachelor's degree in Sales, Business, or related field strongly desired, or High School Degree or equivalent, with 3 years related sales experience
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.