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Dairy Farmers of America Sales Support & Insights Representative in Kansas City, Kansas

Position : Sales Support & Insights Representative

Location : Kansas City, Kansas

Requisition ID: : 20976

General Purpose:

Support DFA Sales in a variety of activities needed to assist in identifying, developing, and maintaining business with customers. Work closely with DFA operating groups and teams with the objectives of delivering customer support, insights, and communication collateral (e.g. reports, presentations, etc.).

Job Duties and Responsibilities:

  • Create customer centric solutions that are aligned with DFA strategies to drive demand and sales growth in collaboration with account managers and sales leadership

  • Build in-depth knowledge of the food industry by monitoring trends and media publications and apply in pre-planning strategies for customer meetings to gain insights

  • Collect information relevant to targeted customers to create and/or update account plans to focus sales activities on agreed to priorities

  • Develop and learn consultative selling techniques and apply in customer interactions

  • Participate in and/or lead team discussions and meetings with a variety of internal and external stakeholders in the interest of continually progressing initiatives

  • Use Salesforce to manage customers’ information and archive customer interactions including project management, call reports, and various requests

  • Develop a network across DFA business units and utilize in problem solving and building project pipeline to meet sales growth targets

  • Utilize sales support software, including Power BI and Salesforce, to assist in gathering and interpreting data to build account plan strategies and business development plans

  • Travel to customers with the goal of establishing and evolving relationships while learning how DFA can create value within their businesses

  • Prioritize workload based on team and customer needs to drive maximum value to DFA and customers


  • Gain an understanding of dairy market fundamentals to support sales meetings and build trust with customers regarding market insights

  • Be a champion of customer insights based on specific customer engagements, and provide leadership in reporting customer insights to broader internal stakeholders as required by insight’s goals/objectives

  • Contribute to publishing intercompany communications to deliver dairy news and insights across DFA

  • Participate in various customer and DFA meetings to promote and implement strategy of milk marketing team

  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Minimum Requirements:

Education and Experience

  • Undergraduate degree in business, marketing, business administration, food science or related curriculum, or equivalent practical work experience

  • 2-5 years of experience dealing directly with customers either by telephone or in person coupled with sales support experience and/or demonstrated aptitude for a sales account management/internal sales role

  • Agricultural industry experience – particularly dairy – a plus

  • Experience in business development or sales is a plus

  • Certification and/or License – N/A

Knowledge, Skills and Abilities

· Knowledge of and skill with Microsoft Office Suite and company computer systems, specifically Great Plains, Salesforce, Excel, Word, SAP

· Able to establish effective relationships and independently manage those relations with all levels of internal staff and external customers, business partners, and vendors

· Able to demonstrate leadership qualities as a self-starter

· Skill in critical thinking

· Able to communicate clearly and effectively, both verbally and in writing

· Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)

· Able to work in a fast paced, team environment

· Able to interact positively and work effectively with others (interpersonal skills)

· Able to work well under pressure

· Able to resolve problems

· Able to deliver on commitments and deadlines and hold others accountable for the same

· Able to prioritize work activities

· Able to consistently acts with integrity and treats others with dignity and respect; models behavior that is consistent with DFA Core Values

· Able to read, write, and speak English


☒15%-25% (1-2 times per quarter)

An Equal Opportunity Employer