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Randstad US support services technician ii in kansas city, Kansas

support services technician ii.

  • kansas city , kansas

  • posted 7 days ago

with

randstad indeed

job details

summary

  • $20 - $22 per hour

  • temp to perm

  • associate degree

  • category computer and mathematical occupations

  • reference895291

job details

job summary:

Randstad Technologies is seeking an experienced Support Services Technician II for an exciting opportunity in Kansas City, KS. This position will be responsible for providing first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects.

location: KANSAS CITY, Kansas

job type: Contract

salary: $20 - 22 per hour

work hours: 8am to 4pm

education: Associates

responsibilities:

  • Perform troubleshooting, repairs, and deployment of Windows 10 as well as some Apple products.

  • Perform troubleshooting on mobile devices, iPhone/iPad and Android.

  • Perform troubleshooting on Network Printer and Multifunctional Devices as well as Home Office Printers.

  • Perform troubleshooting and have a working knowledge of Office365.

  • Knowledge of accessing systems remotely via remote tools such as Teamviewer

  • Perform troubleshooting on remote VPN connectivity

  • Perform troubleshooting on network drive access

  • Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.

  • Work daily with internal customers via phone, and email, with the occasional walk ups.

  • Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system.

  • Maintain positive, professional attitude always.

  • Other duties may be assigned as required.

Education and Experience

  • Associate degree in related field of study preferred

  • Bachelor's Degree preferred

  • 1-2 years of experience in MS Windows environment handling Level 1 calls with

  • Certifications are preferred

  • Experience handling desktop and laptop break/fix support

  • Experience using and troubleshooting MS Office (O365) products

  • Experience using ticketing systems, ServiceNow preferred

  • Experience managing and troubleshooting Windows 7 and 10 workstations

Knowledge, Skills and Abilities

  • Able to demonstrate superior customer service skills.

  • Able to communicate and translate complex technical topics into easy to understand concepts.

  • Able to communicate clearly and effectively, both verbally and in writing.

  • Able to clearly document technical processes.

  • Able to proficiently manage and troubleshoot Microsoft desktop operating systems.

  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution.

  • Working knowledge of Active Directory Users and Comp.

  • Working knowledge of Apple products including iPhone, iPad and Mac Computers

  • Must be able to read, write and speak English

qualifications:

  • Experience level: Experienced

  • Minimum 2 years of experience

  • Education: Associates

skills:

  • Desktop Support

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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