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Cengage Learning Course Development Manager - ed2go in Kansas

We believe in the power and joy of learning.At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery.Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://corporate.cengage.com/about/inclusion-and-diversity/.

The ed2go Course Development Managers (CDM) partner with internal ed2go team members and external vendor resources to manage all assigned projects, ensuring that each is properly resourced and delivered on time and on budget. The CDM’s primary role is managing the workflows and resources for all project types, including: improving and refining processes and procedures; data gathering, and key metric reporting on all projects in process. It is the responsibility of the CDM to consistently lead projects holistically and strategically, while also controlling the resources for each individual project. This role will work primarily with the team and projects associated with the Course Quality roadmap.

Resource Management

Procure and manage key resources including personnel, budget, and schedule. Key responsibilities include:

  • Align resources to a project within the approved profile

  • Monitor resources and scope alignment, identifying when additional or different resources are needed to bring a project to successful completion

  • Negotiate SME and vendor compensation based on project profile, required resources, and available budget

  • Ensure that individual projects are properly resourced to achieve projected launch

Course Project Management

Works closely with Content Team, Product Managers, SMEs, vendors, and other ed2go team members to manage project workflow from inception through launch.

  • Contract with external resources, including SMEs and vendors, as needed

  • Facilitate project communication between team members

  • Ensure team access to digital and print products and other materials as needed

  • Liaise with the Intellectual Property Team to obtain permissions for text, images, and videos as needed

  • Act as a liaison with Creative Studios or other media providers, making the initial requests and working with the production team throughout projects, as needed

  • Lead project lifecycle (including, FUN (ILC/SPT), ACT, and Allegra) ensuring projects are on time, on budget and that team members are working effectively.

  • Prepare the project for kick-off, working with PM to be sure all planning meetings are scheduled, and pre-project documents are ready for team review

  • Create and run the production schedule and budget, including timeframe check-in meetings

  • Monitor scheduled goal targets

  • Ensure all collaborators are aware of potential project blockers and delays

  • Work closely with TR and Configuration for project launch

  • Work directly with Cengage Legal to complete contracts for all projects, vendors, & other external resources

Operational Support - Processes, Workflows, Data and KPI

Responsible for implementing key process operations, including the documenting of all key processes and workflows; data updating, gathering, and integrity; and aggregating data into monthly, quarterly, and annual critical metric reporting.

  • Assist in the authoring of workflows as new product and project types emerge

  • Collaborate with key collaborators to improve workflow processes, procedures, increase agility, and expand the overall capacity

  • Act as an internal authority on Cengage-based systems including Data Warehouse, Alfresco, Teams, QuickBase, SSO, Catalyst, Jira, PLANit, Geyser, IPS etc.

  • Provide data that support important metrics related to resource forecast and actual usage

  • Suggest new metrics that align with evolving processes.

Vendor Project Management

Responsible for assisting in the identification, vetting, onboarding, of design vendors hired to create new courses or revise courses currently in the ed2go catalog. CDMs are responsible for all project management tasks, as well as providing some learning design support to vendors to facilitate all stages of development and reduce the reliance on additional internal team capacity. Key Responsibilities are reflected in prior sections of this job description, as well as:

  • Work with Cengage Strategic Sourcing to identify new vendor resources needed to fill gaps

  • Review content delivered by the vendor, applying learning design thinking, style guides, and quality standards to delivered content

  • Coach vendors on ed2go design and quality standards

  • Answer learning design and multimedia design questions by reviewing project vision, strategy, or other like documents

  • Route questions to a learning designer or multimedia designer, when needed

  • Build robust relationships with current and new vendors in order to scale up the number and types of projects

  • Create documents, workflows to support consistent vendor management

  • Help internal team to work effectively with vendors

Minimum Qualifications

  • 5+ years work experience in an educational or course production setting

  • Minimum of 2 years’ experience managing small digital projects

  • Proven success managing multiple projects and requisite organizational skills

  • Excellent verbal and written communication skills

  • Experience or knowledge in learning design related to adult education and self-directed online learning

  • Keen attention to detail, skilled at time management, with excellent organizational agility

  • Consultative, cooperative, solutions-oriented, and service-minded perspective

  • Experience with vendor management

  • Ability to embrace, assimilate, and implement new processes, procedures, and standards in an environment of continuous improvement and change

  • Equal ability to collaborate and work effectively and efficiently with a team, as well as autonomously with little supervision

  • Extensive MS Office Suite experience (particularly Word, Excel, Teams, PowerPoint, and SharePoint)

  • Proficiency with technology, including productivity software, databases, project management tools, and cloud-based storage solutions

Preferred Qualifications

  • Bachelor’s degree and 2+ years work experience in an educational or course production setting

  • Experience working with instructional/learning designers or in an educational setting

  • A desire to become more proficient in learning/instructional design

  • Experience or general knowledge in programming languages (including HTML, CSS, and JavaScript) preferred.

  • 2+ years' experience managing learning design or technical projects

  • Demonstrated success managing a large volume of projects

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

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Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

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