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Goodwill Industries of Kansas IT Specialist Level I (Webb Road) in Kansas

IT Specialist Level I (Webb Road)

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Job Description


For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to provide opportunities for people with disabilities and barriers to employment seeking independent and productive lives.


To ensure seamless day-to-day operations of IT systems by providing first-line support to users experiencing technical difficulties. The IT Level 1 Specialist is responsible for the initial assessment, troubleshooting, and resolution of basic technical issues across the organization. This role is crucial in maintaining high user satisfaction and system reliability by offering timely and accurate solutions to software, hardware, and network problems.

Job Competencies:

The IT Level 1 Specialist must possess strong competencies in customer service and technical support, showcasing the ability to effectively handle first-line support queries with patience and expertise. Key competencies include excellent interpersonal and communication skills, as these are crucial for explaining technical details to non-technical users in a clear and understandable manner. The role requires analytical skills to diagnose issues quickly and accurately, alongside organizational skills to manage multiple tasks efficiently. The ability to work collaboratively within a team environment, maintaining a positive attitude and supporting colleagues, is also essential.

Job Proficiencies:

The IT Level 1 Specialist must be adept at troubleshooting and resolving hardware and software issues efficiently and should have a strong grasp of Windows and MacOS operating systems. The ability to communicate effectively, both in writing and verbally, is crucial for explaining technical issues and solutions to non-technical users. This role requires attention to detail, the ability to follow instructions precisely, and skills in documenting technical procedures and outcomes clearly.


Candidates for the IT Level 1 Specialist position are expected to have an Associate degree in a closely related field or technical certifications such as CompTIA A+, and Network+ are highly valued, demonstrating a foundational understanding of key IT concepts and practices.

Skills & Knowledge:

We are seeking an IT Level 1 Specialist with at least one year of experience in a help desk or customer support environment. The ideal candidate will have proven skills in troubleshooting, diagnosing, and resolving software and hardware issues efficiently. This role demands a professional who can manage multiple tasks in a dynamic setting while upholding high service standards and clearly communicating technical solutions to non-technical users. Candidates should demonstrate a commitment to continuous professional development, adaptability to evolving technologies, and proficiency with Microsoft Office Suite, as well as familiarity with Windows and MacOS environments and basic network configurations. This position is essential for ensuring operational continuity and boosting user satisfaction.


  • Customer Service: Strong ability to provide technical support with patience and expertise.

  • Interpersonal and Communication Skills: Excellent at explaining technical details clearly to non-technical users.

  • Analytical Skills: Quickly diagnose and resolve technical issues accurately.

  • Organizational Skills: Efficiently manage multiple tasks.

  • Team Collaboration: Work effectively and positively within a team environment.

  • Troubleshooting: Adept at identifying and resolving hardware and software issues efficiently.

  • Operating Systems: Proficient in Windows and MacOS.

  • Communication Skills: Ability to effectively communicate technical issues and solutions.

  • Attention to Detail: Precision in following instructions and documenting technical procedures.

Wage Range: $38,107-$47,634


  • Medical and Prescription Plan - available first of month following employment

  • Paytient Medical Assistance Plan - available first of month following employment

  • Dental Plan with Ortho Option - available first of month following employment

  • Vision Care Plan - available first of month following employment

  • Flexible Spending Accounts - available first of month following employment

  • Group Life and AD&D - available first of month following employment

  • 401(k) Plan - available first of month following 90-days employment

  • Vacation and Sick Leave - accrual begins first day of employment

  • Paid Holidays

  • Personal days

  • Floating holiday

  • Accident and critical illness

  • Paid Volunteer Time Off - 8 hours per year

  • Employee Assistance Program

  • Employee Referral Bonus

  • Tuition Reimbursement Program

  • 20% discount at Goodwill Industries of Kansas stores

Job Location:

This position will work on site at:

3351 N. Webb Road, Wichita, KS 67226

Department: Information Technology

This is a non-management position

This is a full time position