Kansas Works Veterans Jobs

One-Stop Navigator (Webb Road)

Back to all jobs

Job Description

EXPERIENCE/SKILLS & KNOWLEDGE:

Two or more years of experience in a customer service role. Administrative skills required. Basic Understanding of one-stop operations. Excellent verbal and written communication skills. High level of computer literacy and ability. Proficient in Microsoft Office.

ESSENTIAL FUNCTIONS:

1. Support the mission and vision of the Workforce Alliance and contribute to the outcomes of Workforce Alliance.

2. Support and assist in achieving the outcomes of the Workforce Alliance strategic plan.

3. Produce monthly operations reports.

4. Review customer flow to ensure services are not being duplicated and services are efficient and effective.

5. Ensure services are being provided as established in WIOA.

6. Track and report on referrals between organizations.

7. Train staff on the technology available at the One-Stops and assistive technology.

8. Ensure new staff are trained in partner program services.

9. Assist in hosting focus groups with staff and partners to assess what data should be gathered and shared.

10. Develop new and innovative ways to share data with others.

11. Assist with establishing agendas and plans for monthly staff and partner meetings with outcomes and goals.

*The compensation for this position is: $20/hr.

DUTIES AND RESPONSIBILITIES:

1. Provide staff training to all partner staff to ensure staff are competent enough to provide basic partner services.

2. Support the facilitation of approved weekly and quarterly Friday One-Stop meetings as directed.

3. Assist in facilitating job seeker and business focus groups.

4. Support daily tasks of the front desk coordinator.

5. Seek input from front desk staff on challenges.

6. Serve as back-up to front desk staff.

7. Assist with the coordination of back-up coverage for front desk staff.

8. Monthly reports on activities and outcomes achieved by the OSO Manager and OSO Navigator.

9. Share outcomes from meetings with partners, staff, and organizations as directed.

10. Serve as back-up support for the Assessment Lab.

11. Perform other duties as assigned.

STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:

1. Achievement of required outcomes.

2. Narratives for reported activities and determined outcomes.

3. Feedback from customers, staff, and partners on quality of service.

4. Implementation of continuous improvement measures.

5. Increase in co-referrals.

6. Attendance and punctuality.

7. Quality and quantity of work performed.

8. Attitude and overall effectiveness of working relations with all stakeholders.

9. Themanner in which duties and responsibilities, essential functions and job competencies are performed.

10. Support and value diversity.

11. Accuracy, timeliness, and reliability of data collected, and reports generated.

12. Ability to accurately complete and maintain clarity in documentation, reports, and summaries in a timely manner.

13. Ability to effectively respond to the needs of customers, staff, and stakeholders.

14. Ability to assist staff in effectively meeting the needs of customers.

15. Ability to complete assigned duties with acceptable results.

16. Eligibility documentation and enrollment.

Department: Workforce Development

This is a non-management position

This is a full time position