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University of Kansas Data Center Operations Technician in Lawrence, Kansas

27141BR

Job Title:

Data Center Operations Technician

Department:

Information Technology

Primary Campus:

University of Kansas Lawrence Campus

Job Description:

Data Center Operations: 85%

  • Monitor and respond to hardware and software events generated by complex application(s), system(s), network, and environmental support equipment.

  • Alert appropriate staff with issues not easily resolved by standard operational procedures.

  • Interact with support personnel on problem resolution.

  • Provide support to by aiding in problem diagnosis, through a combined effort, to resolve issues in a timely manner.

  • Develop and maintain computer operations documentation.

  • Run scheduled processing, manage backups with the associated media, and perform systems maintenance, if requested.

  • Monitors and interacts with all server backups and initiates steps to recover lost or damaged informational data for customers.

  • Documents and reports all job, program or systems problems, sharing knowledge of problems as appropriate using request/ticketing system tool

  • Serve as Major Incident Manager during an incident, following documented process

  • Develops and conducts comprehensive training for students and to function as certified NOC assistants.

  • Operate spreadsheet programs and other types of software to load, manipulate data and to produce reports.

  • Recommend and implement process/procedure improvements that will increase efficiency or improve consistency of services.

  • Monitors and responds to environmental conditions and performs building security functions as needed.

Other: 15%

  • Assists other Data Center staff as needed.

  • Responsible for keeping the data center environment clean and orderly.

  • Support Disaster Recovery/Server Restoration procedures

  • Follows and enforces all IT security policies as required for ISO certification

  • Any other duties as assigned

Additional Information :

  • This position shares in responsibility for information security by following all applicable security policies and procedures.

  • This position is authorized to use elevated privilege accounts in the performance of job duties.

  • This position is authorized to issue password resets in accordance with established procedure in the performance of job duties.

  • This position is authorized to handle sensitive or confidential data in accordance with established procedures in the performance of job duties.

  • This position is authorized to provision and deprovision user accounts and access in accordance with established procedures in the performance of job duties.

  • This position is authorized to manage, provision, and deprovision IT assets in accordance with established procedures in the performance of job duties.

  • This position is authorized to configure, manage, and monitor network traffic in the performance of job duties.

Req ID (Ex: 10567BR) :

27141BR

Disclaimer:

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.

Work Schedule:

Tuesday-Saturday 3:30pm-12am

FLSA Status:

Nonexempt

Contact Information to Applicants:

Vickye Kozlowski

vickye@ku.edu

Required Qualifications:

  1. High School diploma or equivalent

  2. 2 year’s experience working in a Data Center or related experience

  3. Excellent customer service skills as demonstrated in application materials and work history.

  4. Excellent oral and written communication skills as demonstrated in application materials and interview process.

  5. Job history demonstrating projects/work requiring multi-tasking and a high level of accuracy, planning, problem solving, and organizational skills.

Employee Class:

U-Unclassified Professional Staff

Advertised Salary Range:

$45,000 - $47,250

FTE:

1.0

Preferred Qualifications:

  1. Associate’s degree

  2. As evidenced in application materials, knowledge of:

  3. Database Management

  4. Principles of Networking

  5. Computer Environmental Control Systems

  6. Monitoring Software

  7. Job Scheduling Packages

  8. Scripting, programming skills

  9. Experience with cyber security monitoring tools/concepts

Position Overview:

This position applies a working knowledge of production applications, computer hardware, software, networks and/or systems in order to provide analysis, recommendations and problem-solving activities for specific functions within technology-based systems and services. Work performed has a broad impact, from unit level to campus-wide, and is performed with autonomy, usually under minimum supervision.

All data center operations employees are expected to demonstrate general work ethics and practices that promote professionalism and teamwork.

In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 8 hours of sick leave earned every month, nine paid holidays plus one discretionary day, a retirement program, medical & dental insurance, life and disability insurance, other benefit plan options and State of Kansas discounts offered by various vendors. KU also offers employees educational and professional development opportunities. KU is a great place to work! The University actively encourages applications from members of underrepresented groups.

Reg/Temp:

Regular

Shift Differential:

30 cents

Application Review Begins:

19-Feb-2024

Anticipated Start Date:

01-Apr-2024

Additional Candidate Instruction:

In addition to the online application, the following documents are required to be considered for this position:

  1. A cover letter addressing how required and preferred qualifications are met.

  2. Resume or curriculum vitae.

  3. Contact information for three professional references.

Incomplete applications will not be considered.

Application review begins Monday, February 19, 2024 and will continue until a qualified pool of candidates has been identified.

Job Family:

Information Technology-KUL

Work Location Assignment:

On-Site

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