Job Information
Kansas Employer IT Specialist I in Leavenworth, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13063087
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Position Description
Position Title: Information Technology Specialist I
Department: City Managers Office
Division: Information Systems
FLSA: Exempt
Retirement: KPERS
Effective Date: September 25, 2024
GENERAL PURPOSE
This position provides internal support to the IT Director and all City facilities through the
implementation and upgrades of hardware and software systems, Help Desk support response and
troubleshooting for computers and systems. May help with the replacement of routers and switches,
use of active directory, asset management, cybersecurity protocol implementation and daily
operational support for City departments.
SUPERVISION RECEIVED
Works under the direct supervision of the IT Director.
SUPERVISION EXERCISED
None.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(Duties listed below do not include all tasks which may be performed.)
? Responsible for monitoring and responding to help desk reporting system, prioritizing requests
and providing IT support to resolve problems and troubleshoot systems. Serves as first point of
contact for helpdesk tickets and problem resolution.
? Performs all functions required to prepare and install microcomputers and related equipment,
including connections to the data communications network.
? Facilitates deployment and integration of new hardware and software technology solutions.
Assists in preparation and installation of software and peripheral devices.
? Assists with monitoring and integrity of system security to include removing malware and other
security threats in addition to management of password and identity integrity.
? Provides support for commission meetings, board meetings, A/V meetings/conference rooms etc.
? Assists IT staff, as needed, with installation, troubleshooting, repair and overall support of all City
computer systems.
? Performs local and remote testing on equipment, including running computer programs to
diagnose faults. Performs equipment repair, builds cable, replace boards and components to
identify or remedy failures. Assists in the diagnosis and resolution of software problems.
? Prepares and coordinates sending equipment out for repair as required.
? May provide support for end-user administration to include set-up and maintenance of accounts.
? Deliver end user training on software and other technology.
? Assists with policy development and/or revision in relation to computer system and network use
and access within the City.
? Responsible for ensuring internal troubleshooting documentation is accurate and updated.
Submits proposed revisions to supervisor for review and applies any modifications.
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? Assists with maintaining system functionality and ensure that peripherals are working properly.
? Manages project-related work alongside handling day-to-day issues.
? Orders and inventories spare parts, including stripping surplus equipment for usable parts.
? Operates other information technology related equipment such as scanners, printers, plotters,
graphics equipment, etc.
? Performs miscellaneous functions as required, including (but not limited to) calling vendors to
report/resolve problems, assisting with demonstrations and site preparations, and assisting in
changing microcomputer location.
? Must be able to maintain confidentiality with what you may encounter on a daily basis.
? Provides operational and troubleshooting support to all City departments for computer systems,
telephones, applications, etc.
? Assists users in maintaining the Citys cellular and land line phone systems.
PERIPHERAL DUTIES
? Serves on various employee or other committees as assigned.
MINIMUM QUALIFICATIONS
Ed ucation and Experience:
(A) Graduation from high school education or GED equivalent.
(B) A minimum of two years of computer systems experience with intermediate/advanced experience
in maintenance, troubleshooting, installation, upgrading of personal computer hardware and
software, Windows local and wide area networks.
(C) Associates Degree in Computer Science or related field OR equivalent combination of education
and experience (in addition to the minimum) commensurate with AS or AA