Kansas Works Veterans Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13131931

• Responsible for day-to-day operations at the Workforce Center, ensuring an operating environment that consistently delivers exceptional customer service to all.
• Provide direct and indirect functional supervision and oversight of customer service and case management personnel stationed at the Center.
• Provide direction and support to all staff in the Center to ensure understanding of and adherence to Center and Company policies and procedures.
• Recruit, hire, coach and evaluate select DWFS personnel assigned to the Center.
• Maintain control of Center and Company documents, files, and records.
• Conduct regular and recurring staff meetings to communicate information about events, initiatives and priorities, and to offer cross-training and staff development opportunities.
• Oversee front desk and career center services and staffing through direct and/or functional supervision.
• Develop work procedures, routines and schedules to ensure proper coverage during required business hours, and schedule customer appointments where special needs exist.
• Ensure that staff have sufficient information to make appropriate referrals to jobs, programs and community resources.
• Monitor ongoing progress toward team, Center and Company goals, and provide support and additional information as needed to ensure successful attainment of applicable goals and objectives.
• Maintain documentation of daily and monthly Center and programmatic activities, and perform generic record-keeping tasks.
• Coordinate or facilitate job seeker and employer workshops/events.
• Other duties as assigned to fulfill Center and Company expectations, goals and objectives.