Randstad Bilingual Customer Service Representative in Leawood, Kansas

Bilingual Customer Service Representative

job details:

  • location:Leawood, KS

  • salary:$14 per hour

  • date posted:Friday, November 9, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_703797

  • questions:kat.kovacich@randstadusa.com913-491-0944

job description

Bilingual Customer Service Representative

Our client, a respected leader in the Consumer Services industry is seeking a temporary to hire bilingual English/Spanish customer service representative to provide excellent service to customers and clients by phone, email, mail and instant messaging addressing the concerns and interests of stakeholders. The specific expertise of this position is to provide excellent customer service in handling inquiries from customers/members, verifying information and inputting information into the system. The ability to speak read and write Spanish is REQUIRED for success in this role.

The successful candidate will be energetic, able to multi-task and manage many different moving parts at the same time! The benefits of this role include fabulous benefits, employer paid healthcare once brought on permanent and active involvement with other departments and the community! This opportunity is temp to hire and Pay for this position will range from $13-$14/hour.

Duties & Responsibilities

  • Outbound phone calls to agents

  • Reps will be verifying policy information such as physical damage deductibles, lienholder, dates of coverage and listed drivers

  • Inbound phone calls from customers/members who are calling in regard to previously requested information

  • Emailing clients/lenders to verify loan information

  • inputting insurance policies in system accurately

Working hours: 8:00 AM - 5:00 PM

Skills:

Requirements

--Prior call center experience, 3+ years of customer service background

--Ability to multi-task (talk on phone, type on computer at the same time).

--Ability to listen to clients and resolve concerns while maintaining professionalism

--Ability to speak, read and write Spanish

--Ability to maintain detailed notes and find information when needed

--Quick learner-

--Computer savvy

--Reliable and prompt

Benefits

--Health, Dental, Life, 401k and Paid Time off upon permanent conversion

--Great work environment and Culture

--$14/hour

Education:

Associate

Experience:

Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.