Randstad US Call Center Agent in leawood, Kansas
Call Center Agent
location:Leawood, KS (remote)
salary:$17 - $20 per hour
date posted:Wednesday, July 21, 2021
industry:Business consulting service
Call Center Agent
Would you say you have experience providing world class customer service? Randstad is partnering with an organization in the Overland Park area that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone and email to retrieve any necessary information. This position will be remote to start as the organization works to safely return to the office and candidates do need to be local to the area. Benefits for working with Randstad: Weekly pay, access to health benefits and dicounts with retail suppliers.
Answers incoming calls regarding issues in a high volume call center setting
Responds to customer inquiries/information needs, and provides positive, courteous service to clients
Analysis and problem assessment skills demonstrated by the ability to collect the necessary information to identify key issues and identify cause-effect relationships
Communicates pertinent customer concerns or issues to other departments
Supports Account Management team by assisting with any client requests received in D365
Any other duties as requested
Customer Relationship Management
CRM (1 year of experience is required)
inbound calls (2 years of experience is required)
- Associates (required)
Years of experience: 3 years
Working hours: 12 PM - 8 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
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