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Randstad US Call Center Agent in leawood, Kansas

Call Center Agent

job details:

  • location:Leawood, KS (remote)

  • salary:$17 - $20 per hour

  • date posted:Wednesday, July 21, 2021

  • experience:Experienced

  • job type:Temporary

  • industry:Business consulting service

  • reference:AB_3701088

  • questions:whitney.ehley@randstadusa.com913-491-0944

job description

Call Center Agent

Would you say you have experience providing world class customer service? Randstad is partnering with an organization in the Overland Park area that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone and email to retrieve any necessary information. This position will be remote to start as the organization works to safely return to the office and candidates do need to be local to the area. Benefits for working with Randstad: Weekly pay, access to health benefits and dicounts with retail suppliers.

Responsibilities

  • Answers incoming calls regarding issues in a high volume call center setting

  • Responds to customer inquiries/information needs, and provides positive, courteous service to clients

  • Analysis and problem assessment skills demonstrated by the ability to collect the necessary information to identify key issues and identify cause-effect relationships

  • Communicates pertinent customer concerns or issues to other departments

  • Supports Account Management team by assisting with any client requests received in D365

  • Any other duties as requested

Skills

  • Customer Relationship Management

  • CRM (1 year of experience is required)

  • inbound calls (2 years of experience is required)

  • Follow-up

  • Customer support

Education

  • Associates (required)

Qualifications

  • Years of experience: 3 years

  • Experience level:Experienced

Shift: First

Working hours: 12 PM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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