Job Information
Sunlighten Customer Care Manager - Health & Wellness in Leawood, Kansas
Sunlighten is seeking a Customer Care Manager to join our growing global company! Our Customer Care Manager is responsible for overseeing members of our Customer Care team to ensure they have the appropriate supervision, training, tools, direction, and motivation to succeed. You will be responsible for overseeing the processes and systems related to the servicing of Sunlighten customers. You will direct the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and ensure exceptional levels of customer satisfaction.
At Sunlighten, we're not just about infrared saunas—we’re on a mission to improve lives through innovative health and wellness solutions. As a global leader in infrared sauna therapy, we are expanding rapidly and need an enthusiastic Customer Care Manager with a solutions-oriented mindset and innate ability to support and help others grow.
Duties/Responsibilities:
Encourages team members to look for opportunities for process simplification and improvements
Implements key process improvements to boost overall employee and departmental success
Designs and reports individual and departmental performance metrics for continuous improvement
Challenges team members in providing exceptional support to both external and internal customers.
Focuses on helping team members improve their skills and knowledge through day-to-day coaching.
Makes effective independent decisions representing day-to-day issues that do not require team discussion, input or agreement.
Involves fellow team members in collaborative or team-empowered decisions based upon the company’s team empowerment-decision making guidelines.
Ensures an efficient training program is in place, which includes written documentation of competencies necessary to be successful at the job, classes and courses required for the job and those classes and courses that have been completed.
Helps the departmental team develop goals, action plans, and timetables.
Assist in worksite analysis such as identifying unrecognized potential hazards and work-related injuries.
Ensures compliance with applicable occupational safety and health regulations.
Performs other duties as assigned.
Requirements
Skills/Abilities:
Ability to reliably commute to Sunlighten HQ during work hours
Customer/client focused approaches
Excellent problem solving and analytic skills
Leadership skills- especially in a team environment
Proficiency with Microsoft Office Suite or a related software
Education and Experience:
Associate’s or bachelor’s degree in related field
2-year process management experience in customer service field
Or
- High School Diploma + 1 Year of Management Experience
Benefits
Lunch Program featuring James Beard Award Winning Chef
On-site Employee Gym
Health, Dental, and Vision Insurance
Life and Short-Term Disability Insurance
401(k), with Company Match
Profit Sharing
Paid Holidays and Competitive Paid Time Off Policy
HSA and FSA options available
Professional Development and Tuition Reimbursement
Associate Discounts on Saunas, Spa Products and Day Spa Services
Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.