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Kyndryl, Inc. Delivery Project Executive - Incident Commander in LEAWOOD, Kansas

Your Role and Responsibilities

Overall accountability for the execution of the major incident process and procedures

Validating classification of an incident as a major incident against major incident criteria

Determining the scope of the major incident

Managing/performing all Kyndryl internal notification, alerting and escalation activities through service recovery of a major incident

Making service restoration / recovery decisions as required

Initiating and facilitating the major incident bridge meetings and communications as required

Obtaining and providing status on major incident recovery progress

Ensuring major incident exit criteria

Establishing and maintaining a dialogue with the ISat Technical SMEs, Delivery Project Executives (DPE) and any others as identified as a single point of contact for specific major incidents

Participating in the incident review, if required-Process governance activities

Tailoring and maintaining the process documentation

Defining alert criteria

Defining specific escalation criteria

Defining any other specific MI related documentation as required

If you are hired into a Colorado work location, the anticipated compensation range for the position $96.000 to $181.000 is based on a full-time schedule. Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.

General employment benefits are automatically listed in the ‘Other things to know” field of the req; no action required for bullet 2.

Required Technical and Professional Expertise

3-4 years of leadership experience in managing major incidents in multi-skilled teams

Ability to work in an ever changing and complex environment

Act as a Leader of change.

Ability to work independently; take initiative and adapt to change

Strong interpersonal & verbal/written communication skills

Attention to detail & accuracy

Demonstrated understanding of technology

Able to handle difficult situations / conversations / escalations

Able to perform under pressure & managing deadlines

Strong decision-making skills

Ability to build and maintain relationships with stakeholders (internal & external as applicable)

Ability to teach/coach/mentor team members

Preferred Technical and Professional Experience

5-10 years of leadership experience in managing major incidents in multi-skilled teams

Required Education Bachelor's Degree

Preferred Education Bachelor's Degree

Country/Region United States

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

Kyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. ·Well-being programs to support mental and physical health. ·Financial programs that empower you to plan, save, and manage your money. ·Discounts on retail products, services, and experiences. We consider qualified applicants with criminal histories, consistent with applicable law. Kyndryl will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Primary job category Project Executive

Role ( Job Role ) Delivery Project Executive

Employment Type Full-Time

Contract type Regular

Position Type Professional

Travel Required No Travel

Company (Y078) Kyndryl, Inc.

Is this role a commissionable/sales incentive based position? No

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