Job Information
Optiv Manager, Global Technology Solutions | Hybrid, Leawood/Denver in Denver, Colorado
This position will be hybrid and is required to be in-office up to 2 days per week.
The Manager, Global Technology Solutions will manage the Desktop Architecture Team and maintain the Desktop & Hardware infrastructure across the enterprise. The Manager, Global Technology Solutions is responsible for the Tier 3 & 4 Support, Patching/Imaging, VDI/AWS Desktop Environment, Endpoint Software Management, Enterprise mobility, Solution Architecture, Cloud Applications, IAM Administration, Endpoint Security MGM & MDM management. As well as on-premise environments, The Manager, Global Technology Solutions is responsible for the management of several Cloud platforms, such as Office365, Jamf, Kinobi, Intune and others. This includes installing, supporting, and maintaining hardware, software, infrastructure, and systems – as well as recommending new solutions to keep our internal technology at the cutting edge. The ideal candidate will have a background as a Desktop Architecture leader with substantial experience in Desktop infrastructure design, implementation, operations, and administration with strong leadership skills. This candidate will have a proven track record of building scalable processes, tools, and infrastructure through metrics-driven, KPI based methods using evidence based reporting and decision-making to meet objectives.
How you'll make an impact:
Assume responsibility for hardware and software necessary to deliver Desktop Architecture services
Desktop Architecture Operations planning and strategy
Perform analysis of IT Desktop infrastructure needs and maintain infrastructure services within SLA requirements
Supervise day-to-day activities of the Desktop Architecture Team
Troubleshoot infrastructure and application issues
Ensure a secure and responsible desktop infrastructure including the implementation of security best practices
Establish best-practice methodologies for tier 3/4 resolution to support a global production environment based on metric based KPIs
Develop Desktop Architecture operations processes and tools from concept to delivery
Oversee Desktop Architecture projects
Collaborate productively and with integrity to achieve and deliver results
Provide constructive performance-shaping feedback to individuals and groups regarding the quality and effectiveness of work
Improve performance and output by assessing patterns of success and failure. Look for opportunities to coach others and make others successful
Take personal responsibility and honor commitments
Provide training, mentorship and ongoing support of infrastructure best practices to all IT stakeholders
Serve as a technical expert in field of Desktop Architecture
Perform other duties as assigned
What we're looking for:
This position will be hybrid and is required to be in-office up to 2 days per week.
Bachelor’s Degree (B.S.) from four-year college or university in Business, IS, Finance, Accounting or Mathematics, Master’s Degree or MBA preferred
5 or more years of Information Technology management experience preferred
5 or more years of inventory and asset management experience is preferred
ITIL v3 certification and experience preferred
Ability to help develop budget/P&L for the department
Proficient with MS Office products including Word, Excel, Access, Power Point, MS Project, Visio and Outlook
Adept in planning, leading change and multi-tasking
Strong communication, problem-solving, time management, and work prioritization skills required
Able to write reports, business correspondence and procedure manuals and detailed process documentation
Detail-oriented, thorough and quality oriented
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Salary Range Description
$80,300.00 - $107,500.00 Annual
The Hiring Range provided for this role is informed by (but not limited to) various factors including responsibilities of the position, work experience, education/training, internal peer equity, geography, as well as other market influences when extending an offer. The disclosed range has not been adjusted for these factors. This role may also be eligible to participate in a variable incentive-based bonus plan. Optiv offers a comprehensive compensation and benefits package, of which salary is a component.
Job Application Window
This position accepts applicants for a minimum of 4 business days after the job posting date and will remain available until an applicant has been selected for the position.
What you can expect from Optiv
A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups (http://www.optiv.com/company/about-us#dei-group) .
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy.
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