Job Information
Insight Global Senior Manager. Performance and Service Management in Leawood, Kansas
Job Description
Insight Global is looking for a Manager of Performance Management and Service Management to join it's enterprise Telecom customer's finance org. This person should have experience leading transition management initiatives and be comfortable driving performance management for BPOs. The right person will have a financial background and be comfortable with processes such as but not limited to Order to Cash, Record to Report, and Cash Application. They should have 2-4 years minimum in a role where they are responsible for leading service management within a shared services org.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
-Proven experience driving shared services functions with a focus in Finance
-Understanding of key components such as but not limited to Order to Cash, Order to Pay, Record to Report
-Demonstrated history managing vendors to KPIs and SLAs
-Will be responsible for overseeing BPO relationships, performance, best practices, and reporting
-Prior experience driving end to end transition management initiatives within a shared services organization
-Ability to implement, adopt, and refine general service management processes as needed
-Experience leading a team (1-4 people) null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.