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Aston Carter Medical Scheduler in Leawood, Kansas


Just as you or I would call into a doctor's office to schedule an appointment, this employee is on the receiving end of that call. • Responsible for confirming insurance coverage and eligibility of patient while scheduling appointments using EMR based on-line tools. • Maintains strict patient confidentiality adhering to all HIPPA compliance regulations. • Paging of physicians as needed by other MD/Hospitals for urgent issues. • Ensures that patients are responsible for providing records from previous treatments that might impact the ability of KCOA providers to deliver care. • Answer and direct phone calls appropriately. • Utilizes ‘decision-tree’ to ensure that the appropriate provider is identified and selected for the patient during the scheduling process. • Pre-collection of valid information; insurance information, patient demographics, etc. • Communicates clearly and effectively with patients, referral sources, etc. while providing excellent customer service. • Receives referrals via a variety of sources (fax, email, patient portal, practice management system, etc.), verifies information, and schedules the appointments with the appropriate provider. • Provides critical information to patients to ensure they are able to locate facilities (address, directions, points of reference, proper entrance, etc.)


Customer service, Call center, Inbound call, Data entry, Schedule appointments, Customer service oriented, Microsoft office, Customer support, Customer service call center

Top Skills Details:

Customer service,Call center,Inbound call,Data entry,Schedule appointments

Additional Skills & Qualifications:

• Demonstrates positive interpersonal relations with patients, fellow employees, and providers. • Computer skills including: keyboarding, navigation of web-site and accurately inputting information. • Communication skills with an emphasis on proper grammar and the use of active listening to ensure patients understand the information being delivered. • Ability to use office equipment including fax, phone, computer and copy machine • Skill in customer service principles by creating a comfortable atmosphere for patients and co-workers and external agencies • Skill in answering the telephone in a pleasant and helpful manner • Ability to read, understand and follow oral, and written instruction. • Ability to handle multiple projects simultaneously and set priorities • Must be a self-motivator, organized and detail oriented

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.