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New York Life Insurance Company Senior Business Analyst in Leawood, Kansas

This position involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

Build a purpose-driven career.

Our employees take pride in being part of a company that is committed to doing the right thing for customers andimproving local communities through our culture of employee giving and volunteerism.

When you join our team, you’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. Most of our employees enjoy a blend of both remote and in-office work flexibility.

We invite you to bring your talents to New York Life! In our Leawood, Kansas office, we are seeking a highly talented and driven Senior Business Analyst to join our dynamic, high-performing team focused on modernizing our technology ecosystem and transforming our business processing capabilities that support our institutional clients in an industry leading business unit, Institutional Life (IL). IL offers sophisticated life insurance products in the Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI) and Corporate Sponsored markets.

This role is on the Technology team working on our innovation roadmap which focuses on eliminating points of friction within our diverse platform portfolio, simplifying our business processes, building more scalable applications, and modernizing our core policy administration system capabilities. We are looking for a highly organized problem solver that has a track record of working collaboratively with a cross-functional team to modernize, transform, and maintain our foundational ecosystem. The individual should have a business product owner mindset and must be skilled in communicating across workstreams, project teams, functional teams, and up to senior leaders. The Business Analyst position will gather and document business requirements from business areas requesting system enhancements, communicate changes to the appropriate software development teams (vendor and internal), and validate the quality of those deliverables.

The Senior Business Analyst is a critical role on the delivery team supporting our core Policy Administration systems that house critical data and perform calculations on ourproduct portfolio. The position will challenge your strategic, analytic and team-building skills, and require perseverance to overcome various types of obstacles. It is an excellent opportunity for a highly-competent, driven, “team-first” professional to join an organization in the midst of a multi-year journey to transform an industry leading business through technology innovation.

Key Responsibilities:

  • Translate requirements into clearly defined and easily understood documents, including: project charters, use cases, process flows, business requirement documents, and user stories.

  • Collaborate with stakeholders from multiple disciplines to create alignment on how their objectives are enabled through program requirements

  • Solicit business input to iteratively refine project scope to effectively deliver desired business value within aggressive program timelines

  • Partner with architects and technical leads to design solutions that satisfy business requirements and align with NYL technology principles

  • Provide quality assurance testing guidance to development partners and perform User Acceptance Testing to ensure high quality of solutions delivered.

  • Support Business Leads with the development of a roll-out strategy and change management plans for platform releases and transitions to new technology solutions.

  • Partner with Business Product Owners to define business requirements and representing our business as a proxy with our technical delivery teams.

  • Develop business cases for specific solution features to help prioritize and sequence phases of the delivery roadmap

  • Troubleshoot platform production issues and business user questions in support of our technical production support team

Essential Requirements and Experience:

  • Ability to lead and facilitate business design workshops to discuss current state and future state process re-engineering.

  • Successfully build strong partnerships to work both independently and as a collaborative team player who is highly proficient in working across organizations and with cross-functional teams.

  • Extensive experience writing and communicating business requirements along with priorities to software development teams and working with vendors to ensure quality results.

  • Highly polished communicator who can effectively collaborate with others to build consensus across the teams/organizations on business requirements.

  • Highly flexible and adaptive to changing priorities and managing multiple simultaneous commitments on time, on budget and with quality.

  • Excellent analytical skills, independent thinking and ability to exercise prudent judgment; ability to identify problems, issues and risks, and implement solutions before they impact project and program timelines.

  • In-depth expertise in Business Analysis, collaborating with Product Owners, grooming product backlogs and working with Agile practices / delivery teams.

  • Basic understanding of SDLC and change management as it pertains to software development

Additional Requirements:

  • Minimum 4 years of Business Analysis, Management Consulting or related experience.

  • Bachelor’s degree in a related field

  • Proven relationship management skills

  • Excellent interpersonal, written and verbal communication skills to bridge / facilitate efforts between technical and business teams

  • Passionate about process improvement and proven ability to creatively solve problems

  • Highly motivated self-starter demonstrating integrity, initiative and innovation qualities

  • Quickly learns new businesses and complex processes

  • Demonstrated ability to work across multiple business domains in support of projects

  • Ability to partner with development teams that support various technology platforms

  • Strong critical thinking skills and attention to detail

  • Skilled in project software: SharePoint, MS Project, MS Office, and Visio.

  • Knowledge of Agile, QA, & Support tools such as PractiTest, TFS, or JIRA preferred.

  • Knowledge of SDLC including the end to end technology delivery process

  • Knowledge of SAFe delivery practices and proven experience a plus

  • Master’s degree a plus.

  • LOMA 281, LOMA 291 and Series 6 a plus

  • Insurance/Finance Industry experience preferred.

Travel Requirement: 10%

This position involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation (https://www.newyorklife.com/foundation) . We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visitLinkedIn (https://www.linkedin.com/company/newyorklife/) , ourNewsroom (https://www.newyorklife.com/newsroom/) and theCareers (https://www.newyorklife.com/about/careers/) page of www.NewYorkLife.com .

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