Conduent RightFax Administrator in Lebanon, Kansas
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
You'll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person's contributions. Each day you'll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award-winning place to work. In 2021, we won Best Places To Work, Best Global Culture and Best HR Team.
As a RightFax Administrator you'll play an integral role in supporting the company's technology operations and processes. You will partner with internal technology groups and external vendors to maintain OpenText RightFax instances, as well as plan and build new instances based on business needs. This role includes on-call duties on a rotational basis to investigate, troubleshoot, and remediate outages via collaboration with other technical and non-technical teams.
We need someone who can:
Use your knowledge of OpenText RightFax, TeleForm, Hyland OnBase, and other technologies and software related to the RightFax enterprise faxing solution to maintain and repair production and non-production instances of the software.
Collaborate with multiple teams, such as database administrators, network administrators, storage technicians, and others to improve service, remediate errors and outages, and build new solutions.
Use a ticketing system to independently seek out new tasks without constant supervision or direct ticket assignment.
Communicate effectively using Office 365-based email, Teams, and phone calls.
Basic Qualifications for Consideration:
2+ Years of experience working in a professional IT support environment.
4+ years of demonstrated experience administrating and implementing various versions of OpenText RightFax solutions TELEform and OnBase
2+ Years of experience in operational support and problem resolution for Windows-based systems.
Knowledge of enterprise telecommunications technologies such as POTS, SIP, and others.
Knowledge of RightFaxreport generation
1+ Years of experience with enterprise ticketing system used for work assignment and tracking
Ability to effectively communicate with both peers and others in non-technical roles
Ability to smoothly integrate into a team of peers and collaborate effectively
Ability to operate independently on long-term tasks without constant supervision
Ability to remain calm and methodical during periods of elevated stress
Expected to provide support on rotational on-call basis, including occasional night/weekend
Preferred Qualifications for Consideration:.
Experience with ITIL
Other IT Industry-standard certifications, such as Microsoft's MCITP and MCSE, CompTIA's A+ and Server+, and others.
College Bachelor's degree preferred but not required
Knowledge of MSSQL
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.