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Conduent Senior IT Operations Analyst in Lebanon, Kansas

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Senior IT Operation Analyst

Duties and Responsibilities:

  • Lead Patch Management process and ensure deliverables are complete and accurate and adhere to audit requirements

  • Create Standard Operating Procedure, Processes and Presentations

  • Leads and communicates Patch Management scope, goals and responsibilities to resources; establish clear stakeholder expectations

  • Coordinate with all resources to identify and monitor issues, impact and dependencies for Patch Management

  • Develop and maintain dashboards and reporting to monitor the process

  • Demonstrate a thorough understanding of patch management and leverage knowledge of Conduent and/or Third Parties to identify risk and evaluate impacts.

  • Maintain relationships with IT and Business Unit leads and leadership to manage expectations of Patch Management process including work products, timing, and the value to be delivered.

  • Ensure appropriate involvement of all stakeholders.

  • Create and conduct informal and formal presentation and training

  • Leads Patch Management continuous improvement initiatives

  • Provide leadership direction and integration activities within the team and other groups

  • Ability to work infast paced environment

  • Excellent communication skillswith the ability to foster and maintain apositiveteam

  • Ability to build relationships and influence other teams

  • Excellent problem-solving skills with ability to perform root cause analyst

  • Excellent organization and time management skills

  • Ability to operate independently


  • 7+ years Patch Management knowledge or equivalent infrastructure knowledge

  • Service Now knowledge - required

  • Proficient with Microsoft Office


  • Bachelor of Science (B.S.) Degree desired not required

  • ITIL Certification desired not required

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .