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Walgreens Administrative Assistant - Pharmacy and Retail Ops in Lenexa, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11297854

Job Objectives

Performs various administrative duties in an efficient manner to support area office staff.
Coordinates and controls the activities, plans, and programs of the designated areas of responsibility.
Models and delivers a distinctive and delightful customer experience.

Job Responsibilities/Tasks

Customer Experience

  • Resolves customer issues and answers questions to ensure a positive customer experience. Documents customer complaints in Power Center system.
  • Models and shares customer service best practices with all area staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).


Operations

  • Screens telephone calls, redirects to individuals who can quickly and efficiently respond when needed, and takes messages as necessary.
  • Screens correspondence, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond.
  • Schedules, prioritizes and follows up on meetings and appointments. Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently.
  • Coordinates meetings by ensuring that the appropriate software, equipment, meeting space, and other items (pre-meeting documentation, food, supplies, etc.) are available.
  • Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel itineraries for supervisor and direct reports.
  • Processes expense reports and monitors incoming invoices and donation requests. Prepares forms to process and pay invoices for area office and stores. Reconciles district ledgers including payroll distribution on a monthly basis.
  • Prepares area staff and store managers payroll; resolves payroll issues when necessary.
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