Grundfos Americas Corporation Application Engineer II in Lenexa, Kansas
Application Engineer II
Lenexa, Kansas, United States
Professional Level (some years of experience)
Grundfos is seeking an Application Engineer II to join our Customer Support team in Lenexa, KS. The Application Engineer will be responsible for providing Tier 2 level front line technical support and pricing to our external customers. This position reports directly to our CSC Supervisor. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.
At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
What is the job about?
Support Grundfos Sales team by establishing a working relationship with our customers in creating solutions and ensuring a smooth sales process.
Responds to customer inquiries related to product pricing, and deliveries via email, telephone, or personally with customer or company employee.
Assist in selecting the correct product to best meet the customer’s needs.
Provides product documentation and information to support external customers.
Guides customer’s inquiries to the appropriate direct distribution channel partner.
Provides first line technical support for pump applications.
Route requests and unresolved issues to the designated area.
Provide aftermarket parts support for Domestic customers for all Grundfos products.
Assist customers with responsible installation of products.
Responsible for interdepartmental correspondence communicating customers’ concerns.
Documents all customer interactions and complaints through the CRM system.
Required to meet or exceed Customer Support Center quality assurance standards on a consistent basis.
Perform all work in compliance with company policies, procedures, legislation, regulations and direction and identify non-compliance situations for resolution.
Comply with all health and safety initiatives to ensure the Company remains a safe workplace.
What do you need to apply?
Qualified candidates will possess a Bachelor’s degree in engineering (Mechanical, Electrical or Electronics preferred) or other technical discipline, or equivalent in a technical role within the pump industry or equivalent field.
Must display a strong mechanical ability.
Ability to manage multiple customer requirements in a fast-paced environment.
Displays the ability to organize and maintain various files and logs.
Demonstrates the ability to own customer requests and follow them to completion.
Excellent experience with computers and software.
Capable of communicating to a technical or non-technical audience.
Strong written and verbal communication skills.
Strong Customer / Client Focus.
If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos .
We look forward to hearing from you.
It is Grundfos policy to provide equal employment opportunity to all it employees and applicants regardless of: race, color, religion, sex, age, sexual orientation, gender identity, national origin, physical or mental disability or veteran status.