Job Information
Grundfos Americas Corporation Associate CSSC Application Engineer in Lenexa, Kansas
Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to utilize your technical expertise and support customers? Then we have an interesting position in Grundfos for you.
What is the job about?
Grundfos Pumps Corporation is seeking an Application Engineer to join its CSSC Back Office Industry (IND) team.
As an Associate Application Engineer, you will contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship.
This position will operate on a hybrid schedule out of our Lenexa, KS office. Qualified candidates must have authorization to work in the USA without support.
Your main responsibilities:
Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.
Follow up on Customer interactions within set Service Level Agreements (SLA).
Process special orders and inquiries in coordination with the suppliers.
Support sales teams by handling tenders and projects, including providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.
Identify business opportunities and handover to external sales.
Ensure customer master data is updated on portfolio of customers under their responsibility.
Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
Your background:
We imagine that you have:
An Associate’s or Bachelor’s Degree or equivalent work experience (minimum of 5 years)
Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
Familiarity with MS Office applications.
Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
Excellent written and spoken English.
What’s in it for you?
What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by oursix core values (https://www.grundfos.com/about-us/our-purpose-and-values) , and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.
In addition, your day-to-day benefits include:
Flexible working hours; home office possibility and equipment; up to 3 days’ paid leave for volunteering
Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they like working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people) .
We look forward to hearing from you.
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.
Grundfos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensations and training.