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Randstad Bilingual Chinese English Customer Service Agent in Lenexa, Kansas

Bilingual Chinese English Customer Service Agent

job details:

  • location:Lenexa, KS

  • salary:$16 per hour

  • date posted:Wednesday, November 11, 2020

  • experience:Experienced

  • job type:Permanent

  • reference:S_876049

  • questions:kyle.gierke@randstadusa.com407-660-2181

job description

Bilingual Chinese English Customer Service Agent

Would you say you have experience providing world class customer service? This position requires ability to speak in English and Chinese as you will be supporting callers in either Mandarin or Cantonese. We have a local healthcare/call center company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be required to multi-task efficiently. You will follow up with customers via phone!

Must have availability between 8am-8pm M-F and Saturday 8am-5pm

If interested email your resume to kyle.gierke@randstadusa.com immediately for consideration!

Responsibilities:

Process requests for OTC items received from health plan members via mail or phone call

Update account information such as billing options and changes of address or phone numbers

Answer questions pertaining to mailings sent out by the company periodically

Make concise and detailed notations as it pertains to member records

Submit mail requests for beneficiaries such as ID cards

Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage

Research premium billing discrepancies and prescription claims processed

Working hours: 8:00 AM - 8:00 PM

Skills:

  • Typing Skills

  • Basic Computer Skills

  • English and Chinese BilingualEducation

  • High School (required)Qualifications

  • Years of experience: 1 year

  • Experience level:Entry LevelShift: First

Education:

High School

Experience:

Experienced

Qualifications:

The essential functions of this role include:

Saturday availability 8am-5pm

Customer Service (1 year of experience is required)

Active Listening

Empathy

Follow-up

Telephone Etiquette

Call Center Support (1 year of experience is required)

If interested email your resume to kyle.gierke@randstadusa.com immediately for consideration!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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