Job Information
Siemens Healthineers Client Service Manager - MegaLab/Automation - Lenexa, KS in Lenexa, Kansas
Do you want to join us in helping to fight the world’smost threatening diseases and enabling access to care for more people aroundthe world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment withopportunities to go beyond your comfort zone in order to grow personally andprofessionally. Sound interesting? Then come and join our global team as Client Service Manager, specializing in servicingDiagnostic Automation equipment
to Pioneerbreakthroughs in healthcare. For everyone. Everywhere.
Our global team :We are a team of 66,000 highly dedicated employees across more than 70countries passionately pushing the boundaries of what’s possible in healthcareto help improve people’s lives around the world. As a leader in the industry,we aspire to create better outcomes and experiences for patients no matterwhere they live or what health issues they are facing. Our portfolio, spanningfrom in-vitro and in-vivo diagnostics to image-guided therapy and innovativecancer care, is crucial for clinical decision-making and treatment pathways.
Our culture :We are part of an incredible community of scientists, clinicians, developers,researchers, professionals, and skilled specialists pushing the boundaries ofwhat’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in whichthe power and potential of every individual can be unleashed. We spark ideasthat lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers
This is a role well suited to an ambitiousprofessional, looking for the next step in their career. As a Client Service Manager , you will beresponsible for :
Responsibility for successful onsite serviceoperations, driving continuous improvements and overall responsibility for siteservice performance.
Acting as the customer liaison on mostmatters including troubleshooting, escalations, reporting, and generalcommunications. Interprets customer demands/feedback and owns thesolution.
Demonstrating strong customer focus bylistening to, recognizing, and responding to customer input in an effective,timely and courteous manner.
Direct management of a team of automationfield service technicians who support the automation system. This includesperformance management, staffing, and other administrative duties such astimekeeping.
Direct management of other non-senior MegaLabClient Service Managers. This includes performance management and otheradministrative duties.
This position may suit you bestif you are familiar with what is below, and would like to do develop yourcareer with Healthineers
Willingnessand ability to perform frontline service activities if needed.
Willingnessand ability to travel domestically and internationally at times for training.
Willingnessand ability to work different shifts, on-call, nights and weekends in case ofneed.
Demonstratedexperience in continuous improvement.
Deepprofessional know-how and experience in one Sub Job Family. Transfers andapplies know-how to/in various contexts. Solid professional judgment andproblem-solving competence. Improves existing processes and approaches.Proactively shares knowledge within own team (incl. virtual & matrix team).Impact on results in own area. Internally acknowledged member within specialistfield.
Required skills to have for thesuccess of this role
Minimum of Associates Degree in Electrical, Mechanical or similarengineering program preferred, or equivalent military training is preferred.
8+ years of experience servicing laboratory diagnostic systems and/ orrobotic systems and relative instruments strongly preferred.
Prior management or leadership experience is strongly preferred.
Ability to interface with customers, peers, internal support centeremployees in a positive and professional manner.
Ability to interface with customers, peers, internal support centeremployees in a positive and professional manner.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
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Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site (https://jobs.siemens-healthineers.com/careers) .
If you want to join us in transforming the way healthcareis delivered, visit our career site at https://jobs.siemens-healthineers.com/careers
If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Pay Transparency Non-Discrimination Provision
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