Job Information
Composites ONE Customer Service Manager in Lenexa, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13075766 Composites ONE\ \ Category: Operations\ Req Number: CUSTO002360\ Schedule: Full Time\ Location: Lenexa, KS 66219, USA\ \ \
Job Details
Description
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At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success taking care of our customers.
Are you ready for a rewarding career?
We are searching for a Customer Service Manager to join our growing Operations Team!
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Now is the time to move forward and make an impact!
As a Customer Service Manager you will be responsible for managing and coordinating the overall activities of the customer service team, including Customer Satisfaction and Quality. In this role you will lead the coaching and development of the customer service team across multiple locations to drive continuous improvement in their overall performance.
How will you impact our organization as a Customer Service Manager on a daily basis?
- Lead, manage, and motivate the customer service team through daily service interactions, including allocation of workload.
- Drive and facilitate the order fulfillment process in a manner that creates customer intimacy.
- Build and maintain positive, effective relationships with customers and help the CSR team to foster these relationships.
- Serve as an interdepartmental liaison between customer service, warehouse, delivery, sales, and purchasing in order to resolve customer-related issues and enhance organizational efficiency.
- Develop, refine, and implement customer service procedures and policies as needed.
- Assist DCM(s) with strategic planning and resource allocation.
- Identify opportunities for improvement and implements process improvements for our Customer Service Team.
- Ensure that standard operating procedures and established company guidelines are being followed consistently.
- Conduct routine Customer visits based upon business needs.
- Work closely with DCM on annual budgets.
Leadership and Communications Skills:
Responsible for hiring and training CSR staff and identifying developmental opportunities.
Provide motivational and developmental leadership to the CSR staff on a daily basis to enhance overall team performance, conducts semi-annual performance reviews, and writes and delivers annual performance reviews.
Create performance objectives/goals and applicable training plans, including performance measurement.
Regularly monitor the int\ \
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\ \ Composites ONE is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.