Kansas Works Veterans Jobs

Kansas Works Logo

Job Information

City of Lenexa Customer Service Rep I in Lenexa, Kansas

Customer Service Rep I

Department: 500000 (Parks Admin)

Location: Lenexa, KS

START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2165284&source=2165284-CJB-0)

The Parks & Recreation department is currently accepting applications for a full-time Customer Service Rep to work out of the Rec Center and Community Center facilities. We are seeking a candidate who:

  • Shows initiative

  • Completes tasks quickly and correctly

  • Enjoys interacting with patrons

  • Has previous customer service or public relations experience

  • Wants to join a fun, supportive team

  • Desires opportunity for advancement

If you have customer service experience and want to use your talents to grow and succeed as a member of our team, apply today to join our team!

Position Summary

Serves as the primary contact for all aspects of registering individuals for programs, memberships, activities, classes and festivals and all aspects of reserving indoor and outdoor facilities.

Key Responsibilities

  • Checks availability and registers individuals over the phone or in person for a program, activity, class, or membership.

  • Checks availability and assists individuals over the phone or in person with facility reservations.

  • Explains rules and policies.

  • Obtains necessary contact information from customer.

  • Collects and enters payments.

  • Contact customers when issues arise.

  • Communicates with Building Services staff regarding rental changes.

  • Maintains clean and organized workspace.

  • Answers phone and email.

  • Assists walk-in visitors.

  • Balances drawer and submits cash journal report.

  • Follows up with renters and customers who have balances and paperwork due.

  • Scans and files documents.

Qualifications

Minimum: High school diploma or G.E.D. and two years of customer service experience.

Desired: Experience working in a community or rec center environment, experience working with registration/reservation software, experience with Microsoft Office and office equipment.

COMPENSATION AND BENEFITS

Hiring range is from $15.42 to $18.85 dependent on qualifications and directly related experience. The City of Lenexa offers a comprehensive benefits package including:

  • Low-cost premiums for medical, dental, and vision insurance

  • 4% employer retirement contribution with optional 2% match

  • Low-cost on-site medical clinic

  • 10 paid holidays per year

  • Minimum 2 weeks of vacation during first year

  • Paid sick leave and personal leave (bonus personal leave during first year)

  • Six weeks of paid parental leave

  • City-paid long-term disability plan

  • Free membership to the Lenexa Rec Center (https://www.lenexa.com/government/departments___divisions/recreation_center)

Working for the City of Lenexa is more than a job. You will be trained, supported and valued. You-ll make a difference in the community, work alongside talented people, have leadership support, and work in a stable and positive work environment. We value work-life balance and will give you the resources to succeed in your position.

Offers of employment are conditional upon successful completion of pre-employment physical, drug screen and background check.

To apply please complete an online application. Must include a resume AND cover letter. Applications will be reviewed as they are received. Candidates will be notified whether or not they will be moving forward on to the next step in our recruitment process.

As an equal opportunity employer, the City of Lenexa strives to treat all employees fairly, with consistency and respect, while providing a positive, challenging and rewarding work environment. We value and encourage diversity in our workplace.

START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2165284&source=2165284-CJB-0)

DirectEmployers