Job Information
5 STAR STAFFING SOLUTIONS LLC Customer Service Representative in Lenexa, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12934447
Duties and Responsibilities
- Respond to customer calls and emails
- Respond within time standards, Check Order Status, Check Inventory, Track Shipments
- Provide Product Info & Pricing, etc
- Review/Analyze/Execute emails within response-time standards
- Process QA Requests from Order Entry Team
- Process orders, credits, or return authorizations
- Research and resolve customer inquiries
- Process XML & EDI Orders
- Process Demo Requests
- Process Warranty & Replacement Orders
- Cancel/Revise Purchase Orders after released into production
- Check inventory as needed
- Correspond with Corporate\'s Product & Pricing Coordinator
- Process Corporate Portal Customer Requests
- Attend daily/weekly meetings as needed
- Review Reports As Required
- Facilitate Showroom Walk In Appointments (Add to Showroom Calendar)
- Assist customers in the showroom as needed
- Supports Literature Program (inventory, orders, binders, replenishment, etc)
- File Documents in accordance with local guidance
- Additional duties as assigned