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5 STAR STAFFING SOLUTIONS LLC Customer Service Representative in Lenexa, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12934447

Duties and Responsibilities

  • Respond to customer calls and emails
  • Respond within time standards, Check Order Status, Check Inventory, Track Shipments
  • Provide Product Info & Pricing, etc
  • Review/Analyze/Execute emails within response-time standards
  • Process QA Requests from Order Entry Team
  • Process orders, credits, or return authorizations
  • Research and resolve customer inquiries
  • Process XML & EDI Orders
  • Process Demo Requests
  • Process Warranty & Replacement Orders
  • Cancel/Revise Purchase Orders after released into production
  • Check inventory as needed
  • Correspond with Corporate\'s Product & Pricing Coordinator
  • Process Corporate Portal Customer Requests
  • Attend daily/weekly meetings as needed
  • Review Reports As Required
  • Facilitate Showroom Walk In Appointments (Add to Showroom Calendar)
  • Assist customers in the showroom as needed
  • Supports Literature Program (inventory, orders, binders, replenishment, etc)
  • File Documents in accordance with local guidance
  • Additional duties as assigned
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