Job Information
TEKsystems Customer Service Representative in Lenexa, Kansas
Description:
TEKsystems is partnered with a leading provider of diagnostic information services seeking Customer Service Representatives to join their team in Lenexa, KS! The Customer Service Representative answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. What You Will Do: Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. Complete all required documentation associated with the handling of calls and maintain complete and accurate records. Report laboratory results to clients and patients using established protocols. Follow through in a timely manner to resolve all issues and concerns. Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Skills:
Call center, typing, Customer service
Top Skills Details:
Call center,typing
Additional Skills & Qualifications:
Call center experience (required) Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers Proficiency in basic computer skills (Word, Excel, Outlook) Ability to multi-task and work in a fast-paced environment Strong organizational skills Ability to analyze and solve problems. Good listening skills Ability to maintain professional and tactful manner in stressful situations Ability to deal with client information in a confidential manner Proper telephone etiquette to handle customer inquiries Basic knowledge of operating office equipment Understand the importance of Quality Service and how it is measured
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.