Job Information
City of Lenexa Customer Service Supervisor in Lenexa, Kansas
Customer Service Supervisor
Department: 500000 (Parks Admin)
Location: Lenexa, KS
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The Parks & Recreation department is currently accepting applications for a Customer Service Supervisor to work out of the Rec Center.
The City of Lenexa team is a big family and offers work/life balance that many people are seeking. We appreciate our employees and value training and education to empower all employees to perform their jobs in the most efficient and effective manner. If you are looking for a position where you will be supported and can grow your career, apply today to join our team!
Position Summary
This position involves supervising, assigning, training, reviewing and participating in the work of full and part-time staff responsible for daily customer service activities and overall support of Parks and Recreation registrations and reservations. The Parks and Recreation Customer Service Supervisor directs staff that regularly assists external and internal customers with a variety of inquiries and requests including facility amenities, membership sales, and program registration; and as supervisor, resolves customer complaints and concerns. Work is performed with latitude for decision-making within established guidelines and with general supervision from the Rec Services Manager.
Essential Functions, Duties, and Responsibilities
Directly supervises Customer Service frontline and concierge staff including recruiting, hiring, training and evaluating employees work. Plans and supports professional development activities for staff. Proactively resolves work-related problems or assists employees to achieve Division goals.
Maintains staff schedules and timesheets within scheduling and pay software assuring staff stay within appropriate status hours and timesheets correctly balance.
Maintains departmental software and related databases including set-up, maintenance and reporting of data. Works with Recreation Supervisors to input programming events into computer systems, assigns rooms and makes updates/changes/cancellations as needed. Responsible for sending weekly and monthly facility reports.
Oversees and processes daily closeout of cash drawers for the Parks and Recreation desks at the Rec Center and Old Town Activity Center. Verifies cash balances and prepares reports for Finance. Closes out Rec Center drawers when Rec Center Customer Service Supervisor is out of office.
Assists Rec Services Manager with festival staff coverage and managing resale inventory, festival funds including start-up, collection, balance and deposit.
Ensures and assists with quality customer service encounters over the phone and in person. Explains rules and policies; resolves customer issues; obtains necessary information from the customer; checks availability, processes payments, inputs reservations in the computer.
Coordinates with other departments on various items including, but not limited to: City Hall room approvals; monthly security schedules; weekly/monthly financial reports.
Qualifications
Minimum: Associate-s degree in parks and recreation or leisure services and five years- administrative experience, including three years in a supervisory role, or an equivalent combination of education and experience. Must possess and maintain a valid driver-s license
and satisfactory credit history. Must possess or obtain First Aid/CPR/AED certification within 6
months of employment. Must complete required NIMS IS-100 and IS-700 training within three
months of employment.
Desired: Bachelor-s degree; Certified Parks and Recreation Professional (CPRP) certification.
Environment and Physical Factors
Work is performed in a busy Recreation Center office environment. This position requires the
ability to sit for prolonged periods; mobility to move about the various parks and recreation
facilities and grounds; and visual acuity to review information for accuracy and thoroughness.
Compensation & Benefits
Starting range for this position is $26.76 - $31.02 per hour dependent on qualifications and directly related experience. The City of Lenexa offers a comprehensive benefits package including:
Low-cost premiums for medical, dental, and vision insurance
Free or low cost on-site medical clinic
4% employer retirement contribution with optional 2% match
A pension plan via the Kansas Public Employees Retirement System (KPERS) (https://www.kpers.org/members/kpers3)
Six weeks of parental leave at full pay
City-paid short-term and long-term disability plans
Tuition reimbursement up to $4,500 per year
Additional personal leave during first year of employment for new employees
Minimum of 2 weeks of vacation during first year
10 paid holidays per year
Paid sick leave and personal leave
Free membership to the Lenexa Rec Center (https://www.lenexa.com/Parks-Places/Rec-Center)
City of Lenexa strives to be an inclusive place to work. Offers of employment are conditional upon successful completion of a pre-employment drug screen, physical, vision test, hearing test, reference check, and a background check is required for applicants age 18 or older. Candidates with prior criminal convictions are encouraged to submit applications for positions where they meet the minimum and/or desired qualifications and will not automatically be excluded from the recruitment process.
To Apply
Complete the online application and attach your resume and cover letter reflecting your work history. Applications will be reviewed as they are received. The position will remain open until filled.
As an equal opportunity employer, the City of Lenexa strives to treat all employees fairly, with consistency and respect, while providing a positive, challenging and rewarding work environment. We value and encourage diversity in our workplace.
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