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City of Lenexa Dispatcher I in Lenexa, Kansas

Thank you for expressing your interest in becoming a Police Dispatcher for the City of Lenexa. The Lenexa Police Department hires highly motivated men and women who enjoy working with the public and delivering the highest level of professional police services. We are an agency with an exceptional reputation and have been identified as a nation-wide leader in the law enforcement community. We strongly believe in providing our employees with opportunities for both professional and personal development.

Key Responsibilities

•Call taking: Answers emergency and non-emergency voice, text to 911 and TDD (Telecommunications Device for the Deaf) calls. Communicates effectively with callers to determine the location and nature of incidents and the type of response required.

•Dispatching: Communicate effectively with field units using complex two-way radio systems maintaining strict radio discipline and compliance with FCC regulations, relays information to responders and other agencies. Monitors and manipulates street cameras as necessary to direct officers and to assist in maintaining officer safety.

•Computer skills: Operates a sophisticated Computer Aided Dispatch (CAD) system to record and monitor all activity. Enters data as it is received via telephone or police radio. Performs inquiries, entries and updates into multiple law enforcement related computer databases.

•Acts as liaison between citizens and police officers during a call for service and/or emergency incident to help ensure the safety of all involved.

Personal Attributes (that would assist in becoming an effective police dispatcher include the following):

•Diffuse and respond effectively to situations involving intense pressures and/or unpredictable persons

•Handle difficult and stressful situations with professional composure

•Draw reasonable and logical conclusions from information which may be confusing, disjointed and/or incomplete

•Remember numerous details and to recall essential information quickly and accurately

•Demonstrate regular and reliable attendance

•Utilize strong interpersonal relationship skills and participate fully in a team oriented environment

•Interact with other employees and citizens in a courteous and respectful manner

•Project positive support of the Department and City organizations at all times

Minimum Qualifications

•must possess a high school diploma or GED equivalent and at least 18 years of age.

•must possess a valid driver’s license with a good driving record.

•must be a US citizen or able to legally work in the United States.

•accurately type a minimum of 40 words per minute.

•must able to work rotating shifts, weekends, holidays, and short notice overtime assignments.

The City of Lenexa Police Department will automatically disqualify any individual for the following - Please read: Automatic Disqualifiers

HIRING PROCESS

  1. Complete the online application.

  2. Applicants must be able to pass a standardized written/audio skills assessment - you will be invited to a testing session via email after your online application has been submitted and reviewed.

  3. If you pass the standardized written/audio skills assessment, you will then be given the Personal History Statement at the testing session to complete and then return back to the Police department.

  4. Once the Personal History Statement is returned back to the Police Department, the following screenings will apply: Review of your personal history statement, oral board, polygraph, comprehensive background investigation, four-hour ride- a - long with the Communications Unit, interview with the Police Chief, medical screening and psychological testing.

*Please note - You must pass each step to progress through the hiring process.

Compensation and Benefits

Hiring range is $19.54 to $23.89 per hour dependent on qualifications and directly related experience. The City offers a highly competitive compensation package including health, dental, life, short-term disability; state defined benefit pension plan, city matching defined contribution retirement plan, tuition reimbursement, access to an on-site health center and much more.

To apply please continue and complete an online application as the FIRST step in the hiring process. Individuals who successfully complete the application will subsequently be contacted via email with further instructions. The City of Lenexa is an Equal Opportunity Employer. EOE.

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